General Manager - Walnut Creek

Jetsetpilates; Walnut Creek (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jetsetpilates is seeking a General Manager in Walnut Creek, California, dedicated to the growth of the studio and its team. You will lead daily operations, instruct classes, and ensure exceptional customer experiences while achieving studio goals.

The ideal candidate will manage key performance metrics, develop local marketing initiatives, and foster community relationships to enhance client acquisition. Strong leadership and a passion for fitness are essential for this multifaceted role.

Qualifications

• Exceptional leadership skills and dedication to cultivating relationships.
• Strong background in customer service and fitness management.
• Ability to analyze metrics and develop marketing strategies.

Responsibilities

• Oversee day-to-day operations and implement strategies.
• Ensure positive customer service consistent with company standards.
• Develop local marketing initiatives to drive client acquisition.
• Monitor class and staff schedules and maintain inventory.
• Drive studio performance and career growth of instructors.

Skills

Leadership

Customer service

Performance analysis

Marketing initiatives

Staff management

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.