General Manager, USA

TH BENDER; New York (NY); On-site; USD 250,000 - 360,000; Full time

Job summary

TH BENDER seeks a commercially driven General Manager to lead its U.S. business with full P&L responsibility, aligning the organization with global priorities and accelerating revenue growth.

The role requires senior leadership, cross-functional guidance across sales, service, operations, finance, and human resources, and the ability to navigate an international, matrixed environment with a hands-on approach.

Qualifications

• Bachelor's degree in business, engineering, or related field.
• MBA or advanced degree preferred.
• 10+ years of progressive leadership experience in general management or sales leadership.
• Background in capital equipment, industrial technology, laboratory equipment, or engineered products business.
• Demonstrated track record of driving revenue growth and improving profitability in complex B2B environments.
• Experience with full business oversight, including commercial operations, finance, people leadership, and customer support.
• Strong understanding of structured sales processes, forecasting, CRM systems, and operational performance metrics.
• Experience working within a global or matrixed organization, with strong communication and stakeholder management skills.

Responsibilities

• Lead full P&L and day-to-day performance of the U.S. business, ensuring achievement of revenue, profitability, and growth objectives.
• Develop and execute commercial strategies to expand market share, win new business, and strengthen key customer relationships.
• Build, mentor, and optimize the sales organization through pipeline discipline, forecasting accuracy, and performance management.
• Align commercial commitments with operational capabilities, partnering closely with manufacturing and service teams.
• Strengthen governance, reporting, CRM/ERP utilization, and management processes to improve visibility and accountability.
• Oversee core business functions, including finance, HR, customer service, and procurement, to support scalable growth.
• Identify strategic market opportunities, partnerships, and expansion initiatives through competitive and market analysis.
• Serve as the senior representative of the business with customers, partners, and global leadership.

Skills

Leadership experience

B2B sales strategy

Cross-functional leadership

Global/matrix experience

CRM systems

Education

Bachelor's degree in business, engineering, or related field

MBA or advanced degree preferred

Tools

CRM systems

ERP systems

Job description

Our client is a globally recognized manufacturer of advanced environmental simulation and laboratory equipment serving customers across life sciences, pharmaceuticals, research, and industrial markets. With an established international footprint and a reputation for engineering quality, reliability, and innovation, the company supports customers throughout North America and other key global regions.

Our client is seeking a commercially driven and operationally capable General Manager to lead its U.S. business through its next phase of growth and organizational development. This executive will hold full P&L responsibility for the business performance across sales, service, operations coordination, finance, and people leadership, while aligning the U.S. organization with global strategic priorities. The role is central to accelerating revenue growth, strengthening internal processes, and building a scalable platform for long-term expansion.

The ideal candidate is an accomplished senior leader with experience managing a U.S.-based industrial or capital equipment business in a technically driven market. Success in this role will require strong commercial instincts, disciplined execution, and the ability to lead cross-functional teams through change. Candidates should be comfortable operating in an international environment, partnering with global stakeholders, and balancing strategic vision with hands-on leadership.

Key Responsibilities:

• Lead full P&L and day-to-day performance of the U.S. business, ensuring achievement of revenue, profitability, and growth objectives.
• Develop and execute commercial strategies to expand market share, win new business, and strengthen key customer relationships.
• Build, mentor, and optimize the sales organization through pipeline discipline, forecasting accuracy, and performance management.
• Align commercial commitments with operational capabilities, partnering closely with manufacturing and service teams.
• Strengthen governance, reporting, CRM/ERP utilization, and management processes to improve visibility and accountability.
• Oversee core business functions, including finance, HR, customer service, and procurement, to support scalable growth.
• Identify strategic market opportunities, partnerships, and expansion initiatives through competitive and market analysis.
• Serve as the senior representative of the business with customers, partners, and global leadership.

Key Qualifications:

• Bachelor's degree in business, Engineering, or a related discipline; MBA or advanced degree preferred.
• 10+ years of progressive leadership experience in general management, sales leadership, operations, or business unit management.
• Background in capital equipment, industrial technology, laboratory equipment, or engineered products business.
• Demonstrated track record of driving revenue growth and improving profitability in complex B2B environments.
• Experience with full business oversight, including commercial operations, finance, people leadership, and customer support.
• Strong understanding of structured sales processes, forecasting, CRM systems, and operational performance metrics.
• Experience working within a global or matrixed organization, with strong communication and stakeholder management skills.