General Manager, Upscale Casual with Growth & Profit Share

WHISKEY CAKE JACKSONVILLE, LLC; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO (17 days)

401(k) match

Medical insurance

Dental insurance

Vision insurance

Mental health services

Growth and leadership development

Job summary

Whiskey Cake Jacksonville, LLC is seeking an experienced General Manager to lead overall restaurant performance, operations, finances and guest experience. The GM will champion the brand DNA, drive a positive culture, and oversee day-to-day leadership across the team.

The ideal candidate is charismatic, outgoing and emotionally intelligent, with strategic thinking and the ability to develop a fun, energetic workplace where team members excel.

Qualifications

• 3–5+ years of restaurant management experience in a high-volume, full-service environment.
• General Manager experience in an upscale casual concept strongly preferred.
• Proven ability to drive sales, manage costs and develop high-performing restaurant teams.
• Strong understanding of financial performance, forecasting, labor management and cost controls.
• Results-driven, trustworthy and team-oriented leadership style.
• Strong communication, organization, problem-solving and decision-making skills.
• Genuine passion for hospitality, scratch-made food and craft cocktails.
• Bachelor’s degree or professional certification in hospitality, culinary arts or a related field preferred.
• Ability to work days, evenings, weekends and holidays as business needs require.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Create and adjust annual and quarterly operating plans based on sales trends and restaurant performance.
• Drive top-line sales through memorable Guest experiences, community partnerships and strong restaurant leadership.
• Review financial results and identify opportunities to increase sales, control expenses and improve profitability.
• Create systems that help Managers and shift leaders successfully manage controllable expenses.
• Ensure effective labor management through accurate forecasting and weekly schedule review.
• Maintain a safe, organized and well-manicured restaurant that is as polished behind the scenes as it is for our Guests.
• Hire, train, develop and retain some of the best talent in the industry.
• Ensure Team Members have the knowledge, tools and resources necessary to succeed.
• Execute our Best First Day orientation and onboarding process for new Team Members and Managers.
• Create a fun, dynamic and energetic culture that attracts great people and allows them to perform at their best.
• Coach consistently, celebrate team wins and address performance opportunities fairly and directly.
• Foster strong communication and collaboration throughout the restaurant.
• Bring Whiskey Cake’s Brand DNA to life through farm-fresh food, craft cocktails and genuine hospitality.
• Partner with culinary leadership to maintain the highest standards for menu and beverage execution.
• Ensure we use quality ingredients and execute every recipe consistently.
• Partner with FB Society leaders to develop creative experiences that drive sales inside and outside the restaurant.
• Maintain a visible presence and build authentic connections with our Guests.
• Ensure the dining room and patio are clean, welcoming and prepared for memorable service.
• Develop Managers to own their Areas of Responsibility and establish clear standards for performance.
• Oversee AOR distribution and execution, following up consistently and redirecting results when needed.
• Lead Manager meetings focused on sales, financial performance, restaurant priorities and opportunities for improvement.
• Hold regular one-on-one meetings with Managers to review AOR performance and professional goals.
• Build internal talent with an “Always Ready with the Next One” mentality that supports continued growth.
• Hold the leadership team accountable for measurable operational and financial results.
• Oversee daily restaurant operations and ensure consistent execution of our standards, systems and procedures.
• Maintain an active, hands-on leadership presence during service.
• Ensure appropriate staffing, scheduling, inventory and cost-control practices.
• Oversee food, beverage, service, facility and Guest-experience standards.
• Maintain the cleanliness, organization and preventive maintenance of the restaurant and its equipment.
• Ensure compliance with our policies and all applicable employment, food safety, sanitation, alcohol-service and workplace safety requirements.

Skills

Restaurant management

Sales growth

People leadership

Financial acumen

Forecasting

Education

Bachelor’s degree in hospitality or related field

Job description

Whiskey Cake Jacksonville, LLC is seeking an experienced General Manager to lead overall restaurant performance, operations, finances and guest experience. The GM will champion the brand DNA, drive a positive culture, and oversee day-to-day leadership across the team.

The ideal candidate is charismatic, outgoing and emotionally intelligent, with strategic thinking and the ability to develop a fun, energetic workplace where team members excel.