General Manager - Upper Canada Mall

The Gap, Inc.; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

The Gap, Inc. is seeking a General Manager to lead a store team and deliver a profitable business plan.

You will drive performance across Customer Operations, Merchandising, Product Operations, and talent development to achieve key metrics and superior customer experiences. You will analyze results with the leadership team, forecast and schedule, manage the store budget, build high-performing teams, coach staff, implement standard operating procedures, and promote a frictionless Omni-channel

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Ability to travel as required.

Responsibilities

• Analyze results and drive KPIs with leadership team.
• Forecast and schedule to drive profitable sales.
• Manage store budget in support of the P&L.
• Build and develop productive teams.
• Coach and provide feedback on performance.
• Lead SOPs and initiatives to standardize operations.
• Create an inclusive environment and promote brand standards.
• Ensure omni-channel customer experience is frictionless.
• Maintain compliance with policies and procedures.

Skills

Retail leadership

Customer service

Communication

Time management

Planning

Education

Bachelor's degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills