General Manager - Eastgate Plaza

Gapinc; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a store team toward a profitable business plan and to deliver a best‑in‑class customer experience.

You will drive sales growth through Customer Operations, Merchandising, Product Operations and talent development, aligning brand vision with store execution. You will coach and develop teams, implement SOPs, manage budgets and schedules, and ensure compliance while fostering inclusion and community engagement.

Qualifications

• 3–5 years of retail leadership experience.
• Demonstrated ability to deliver results.
• Strong communication with customers and employees.
• Ability to travel and work a flexible schedule.
• Able to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Business acumen and strong time management.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership collaboration.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations in support of the P&L.
• Build highly productive teams through sourcing, selecting and developing people.
• Coach and provide feedback on team performance.
• Teach and train to build capabilities.
• Lead the implementation and execution of SOPs and initiatives.
• Create an inclusive environment.
• Maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and monitor competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

People leadership

Retail operations

Customer service

Forecasting

Budget management

Communication

Scheduling

Omni-channel

Compliance

Education

College degree or equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills