General Manager - Loop, The

Gap Inc.; Connecticut; On-site; USD 70,000 - 100,000; Full time

Job summary

Gap Inc. in Connecticut is seeking a General Manager to lead a profitable store operation and translate brand vision into daily customer experiences. You will drive sales growth through Customer Operations, Merchandising, Product Operations, and talent development.

You will coach teams, forecast staffing, manage budgets, and ensure compliant, best-in-class service while building a high-performing, inclusive store culture.

Qualifications

• 3+ years of retail leadership experience or equivalent
• Strong communication and coaching abilities
• Proven track record delivering results in a fast paced retail environment
• Ability to motivate and develop teams
• Comfort with managing schedules, budgets and store operations
• Wamiliarity with omnichannel processes and customer experience

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership
• Forecast and schedule to drive profitable sales
• Manage store budget for daily operations in support of P&L
• Build and develop productive teams through recruitment and coaching
• Coach and provide feedback to improve performance
• Lead SOP implementation and initiatives
• Create an inclusive store environment
• Implement action plans to maximize efficiency and productivity
• Perform Service Leader duties
• Represent the brand and understand competition
• Promote community involvement
• Leverage OMNI to deliver frictionless customer experience
• Ensure compliance standards are met

Skills

Leadership

People development

Customer service

Communication

Time management

Planning and prioritization

Education

College degree preferred

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills