General Manager - Great Mall/Bay Area

Gapinc; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Gap Inc. in San Francisco is seeking a General Manager to lead a store to profitability, translate brand vision into in-store execution, and drive results across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach teams, implement SOPs, ensure compliance, and foster an inclusive environment while focusing on omni-channel customer experience and community involvement.

Qualifications

• 3–5 years of retail leadership experience.
• Bachelor's degree or equivalent preferred.
• Demonstrated ability to deliver results.
• Strong communication with customers and employees.
• Ability to maneuver around store operations and lift up to 30 lbs.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations to support the P&L.
• Build highly productive teams through sourcing and development.
• Coach and provide feedback on performance.
• Teach and train to build capabilities.
• Lead SOPs and initiatives implementation.
• Create an inclusive environment.
• Maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and understand the competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail leadership

Budgeting & forecasting

People development

Customer experience

Education

Bachelor's degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills