General Manager

MTM, Inc; Tracy (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Tracy, CA seeks a General Manager to oversee contract compliance, optimize operations, and liaise between MTM Transit, clients, and departments. You’ll guide staffing, training, and performance to ensure cost-effective, high-quality transit services.

You will ensure adherence to ADA/DOT/FTA regulations, manage safety, and develop annual plans with a customer-focused approach. This role emphasizes leadership and cross-functional coordination.

Qualifications

• High school diploma or GED.
• 2–5 years of supervisory leadership for a small operations team within a multimillion contract.
• Experience managing a site of 10–40 employees.
• Experience in the Para-Transit or livery industries.
• Knowledge of ADA, DOT, FTA regulations.
• Valid driver’s license.

Responsibilities

• Oversee contracts and facilitate client needs with growth planning.
• Identify risks and develop resolution processes.
• Analyze program needs to ensure cost effectiveness and adjust staffing.
• Develop or supervise documentation and work plans.
• Provide employee training and development.
• Maintain compliance with MTM Transit policies and guidelines.
• Build strong client relationships for exceptional service and issue resolution.
• Coordinate with MTM Transit and clients to address concerns promptly.
• Deliver annual plan reviews and educate clients on MTM Transit procedures.
• Maintain safety standards and knowledge of local transit needs and ridership policies.
• Manage employee and vehicle files per FTA and DOT guidelines.
• Monitor direct reports and provide coaching and guidance.
• Oversee federally mandated Drug and Alcohol program.

Skills

Interpersonal skills

Data analysis

Budget & cost analysis

Staffing & resource planning

Contract management

Leadership

Customer service

Communication

ADA/DOT/FTA regs

Problem solving

Education

High school diploma or GED

Tools

Computerized transit routing systems

Data reporting tools

Job description

What Will Your Job Look Like?

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

Location: 50 E 6th St Tracy, CA 95376

What you’ll do

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
• Maintain a “Safety First” attitude with client and personnel
• Good understanding or local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions / concerns regarding site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

What you’ll need

• Experience, Education & Certifications: High school diploma or G.E.D
• At least 2-5 years of experience managing or providing key leadership / Supervisory support for a small sized, profitable operations team in a multimillion contract ($1-3 million) environment
• Experience managing or providing support for a site of up to 10 - 40 employees
• Previous management experience in the Para-Transit or livery industries
• Thorough knowledge of ADA, DOT, FTA regulations
• Experience monitoring the delivery of contractual services
• Must possess a valid current driver’s license

Skills

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality
• Even better if you have… Prior contract and or project management experience preferred

What’s in it for you

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities
• Minium Salary: $100,000/annually
• Maximum Salary: $130,000/annually
• This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.
• We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

• Limitless Growth Opportunities At MTM, your growth powers our movement.
• Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.
• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Education Reimbursement