General Manager TownePlace Suites Hixson

Dynamic Group Management; Chattanooga (TN); On-site; USD 90,000 - 150,000; Full time

Job summary

Dynamic Group Management seeks a select service General Manager with Marriott experience for a hotel in the Hixson area. The GM will direct hotel operations, guest services, staff development, and financial performance to drive profitability.

The ideal candidate has Marriott experience, a strong leadership presence, proven revenue growth, and the ability to build internal teams and guest relations while ensuring compliance with brand standards.

Qualifications

• 4+ years of proven hotel management experience, preferably in select-service or branded hotels.
• Proven track record in improving guest satisfaction and profitability.
• Degree in hospitality management or related field.
• Experience with Marriott brands is required.

Responsibilities

• Oversee the day-to-day operation of the hotel.
• Maintain brand standards and guest satisfaction; address concerns and resolve issues.
• Develop and manage budgets, track revenue, analyze financial performance, and identify opportunities to increase profitability.
• Recruit, hire, train, and develop the front desk staff to support selling techniques and promotions.
• Foster positive relationships with guests, vendors, and stakeholders.
• Monitor and manage budgetary expenses to ensure cost efficiency.
• Establish and maintain compliance with all relevant laws, regulations, and policies.
• Provide Revenue Management with market analysis of competitors’ rates and forecast local market conditions.
• Support sales efforts as directed by Management and corporate sales organization.
• Proficiency in Word, Excel, and PowerPoint; full PMS knowledge including FOSSEE.

Skills

Marriott property experience

Leadership & staff development

Revenue management

Budgeting & financial analysis

CRM platforms

Google Workspace

Communication skills

Vendor relations

Education

Bachelor’s degree in hospitality management

Tools

Salesforce/Delphi CRM

M3 Financials

Paycor

IBuy

Google Workspace

FOSSEE PMS

Job description

Dynamic Group Management is actively seeking a select service General Manager with Marriott experience for a hotel in the Hixson area. As part of our growth and expansion, we are looking for an active customer-focused team player with exceptional operations and leadership skills. The Hotel General Manager ensures the overall success and management of the hotel, staff, and services. The ideal candidate has excellent organizational and leadership skills, as well as an extensive knowledge of the hotel industry. Dynamic Group is proud to be a franchisor of both IHG and Marriott brands including Holiday Inn, TownePlace Suites, Courtyard, SpringHill, and Element.

Key Responsibilities

• Oversee the day-to-day operation of the hotel.
• Prioritize excellent guest experiences by addressing concerns, resolving issues, and maintain high service brand standards.
• Develop and manage budgets, track revenue, analyze financial performance, and identify opportunities to increase profitability.
• Recruit, hire, train, and develop the front desk staff to successfully perform selling techniques and procedures for current promotions.
• Foster positive relationships with guests, vendors, and stakeholders.
• Monitor and manage budgetary expenses to ensure cost efficiency.
• Establish and maintain positive relationships with guests, vendors, and stakeholders.
• Ensure compliance with all relevant laws, regulations, and policies.
• Manage and develop staff to ensure efficiency and high levels of customer service.
• Monitor industry trends and implement best practices.
• Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate.
• Support sales efforts as directed by the Management and the corporate sales organization.
• Must have knowledge of a variety of computer software applications including Word, Excel, and PowerPoint.
• Full working knowledge of property management system including FOSSEE.

Working Considerations

• This position requires a physical presence in and around Chattanooga, TN.
• Valid driver's license.
• Reliable transportation.
• Ability to stand, walk for long periods of time while maintaining a professional image.
• Weekend availability.

Skills And Experience

• Previous experience with a Marriott property is a must.
• 4+ Years of Experience with proven track record in sales, ideally with a focus on client acquisition and revenue growth.
• Degree in hospitality management or related field.
• Knowledge of Sales Force/ Delphi, or other CRM platforms.
• Knowledge of financial platforms such as M3, Paycor, and IBuy.
• Efficiency in Google Workspace Applications.
• Strong communication and interpersonal skills to effectively interact with potential and current clients.
• Excellent organizational and time management abilities to manage multiple tasks efficiently.