General Manager - The Ruxton National Harbor

Big Fish Riverfront; Baltimore (MD); Sur place; USD 90 000 - 115 000; Plein temps

Résumé du poste

The Ruxton National Harbor, part of Big Fish Riverfront, is seeking a General Manager in Baltimore, MD. This full-time exempt role oversees front and back of house, budget, labor, payroll, banking, and guest satisfaction.

You will supervise up to 10 managers, lead daily operations, schedule, and drive sales while maintaining brand standards. Requires a HS diploma and 4–6 years of fine dining management experience; salary ranges from $90,000 to $115,000 annually.

Qualifications

• Requires leadership of front and back of house teams.
• Experience managing budgets, labor, payroll, and inventory.
• Proven track record of delivering guest satisfaction in a high-volume setting.

Responsabilités

• Lead pre-shift briefings and management meetings.
• Ensure opening/closing procedures are followed and compliance maintained.
• Oversee reservations, guest interactions, and payments when needed.
• Maintain records per company guidelines and manage financials.

Connaissances

Restaurant management

Budgeting

Staff supervision

Guest service

Formation

High school diploma or equivalent

Fine dining restaurant management experience

Outils

Restaurant 365

Description du poste

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General Manager - The Ruxton National Harbor

Full Time Exempt Management Baltimore, MD, US

8 days ago Requisition ID: 3372

Salary Range: $90,000.00 To $115,000.00 Annually

General Manager

GENERAL SUMMARY:

The primary responsibility of the General Manager is to oversee the operations of the restaurant, both the front and back of house. This is accomplished through direct supervision of management and staff. The GM oversees the budget, labor, payroll, banking, restaurant accountability, ordering of supplies and entertainment plus any other duties delegated to him/her by their direct supervisor or ownership.

SUPERVISORY RESPONSIBILITIES:

This position supervises up to (10) subordinate supervisors; and provides supervision of all members of the restaurant staff including scheduling, assignments, and daily workflow of staff in the restaurant.

ESSENTIAL FUNCTIONS:

• General responsibility over the management of back and front of house employees;
• General upkeep and wellbeing of the Restaurant and the Restaurant patrons and staff;
• Keep records of the Restaurant per Company guidelines;
• Review and enter daily invoices into the Restaurant 365 program;
• Accountable for wine and liquor ordering and inventory;
• Responsible for daily receipts and bank deposits;
• Handling Guest concerns, complaints, and needs according to Company guidelines;
• Staying within Company guidelines for any expenses incurred without the express written authorization of the Company;
• Forecast daily and weekly sales and scheduling;
• Devote the Employee’s best efforts to attracting business to the Restaurant;
• Maintain a presence in the dining room and kitchen areas of the Restaurant;
• Make recommendations to the Company on ways to improve as needed;
• Engage in marketing efforts for the restaurant;
• Upkeep of menus, menu programming;
• Creating and upkeep of staff education and training;
• Ability to properly teach and demonstrate applicable service skills (ex. Opening wine bottle, decanting of wine, food running, table clearing);
• General oversight of live entertainment as far as vetting, keeping them on schedule, providing feedback to the Entertainment Booker.)

DUTIES & RESPONSIBILITIES:

• Organize and/or lead pre-shift briefings;
• Participate in management meetings
• Follow and enforce Company policies;
• Take reservations, greet guests, and accept guest payments when needed;
• Ensure the restaurant is properly opened following all opening procedures;
• Responsible for all closing duties are followed and corrective action is taken if not;
• Other duties as assigned by upper management/ownership.

EDUCATION AND EXPERIENCE:

Requires a high school diploma or equivalent, and/or 4 to 6 years fine dining restaurant management experience;