General Manager - Subway 217

BFS FOODS INC; Davis (WV); On-site; USD 55,000 - 65,000; Full time

Job summary

Subway is seeking a Store Manager to optimize profitability and lead a team in delivering exceptional customer service. The role involves driving sales across categories, training staff, and maintaining operations in line with company standards.

You will manage labor budgets, stocking, invoicing, and daily banking while ensuring compliance and safety. Strong leadership and analytical skills are essential for success in a fast-paced retail environment.

Qualifications

• Proven ability to lead and develop staff.
• Experience in rostering, training, and coaching.
• Budgeting and labor planning experience.
• Strong inventory control and stock management skills.
• Outstanding customer service and problem resolution.
• Analytical skills for sales and financial performance.

Responsibilities

• Optimize store profitability and grow retail sales.
• Recruit and train employees per requirements and conduct appraisals.
• Prepare rosters in line with labor budgets and manage payroll.
• Maintain inventory accuracy and weekly stock reporting.
• Ensure safety, cleanliness, and store presentation.
• Deliver excellent customer service and handle escalated issues.

Skills

Leadership

Training & Development

Budgeting

Inventory management

Customer service

Sales analysis

Communication

Job description

BENEFITS:· Health Insurance· 401(K) Matching· Paid Time Off· Disability Insurance· Opportunities for AdvancementPosition Title: Store ManagerReports To: District SupervisorPosition SummaryA Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements ‘best practice’ of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training.Key AccountabilitiesFinancial ResponsibilitiesManage and track the following elements:Store SalesNet ProfitOverall Store BusinessPeople ManagementRecruit and select new employeesOverall management and responsibility of Sandwich Artist, Shift Managers, Assistant ManagersEnsure that new employees are trained and inducted in accordance with Subway training requirementsProvide ongoing coaching of employees and lead expectations by examplePrepare the rosters in line with budgeted labor and man hoursRun employee counseling sessions and Investigation Meetings. Inform District Supervisor of escalated employee issuesPerform employee appraisals once every quarterMentor Assistant Managers as requiredBusiness AcumenDevelop and monitor store labor budgets and man hoursInvoicing, ordering and daily bankingPrepare required paperwork in relation to stock and sales. Prepare employee pay and timesheetsManage cash variances and wastageEnsure 100% compliance in accordance to SUBWAY and council guidelinesRetail AcumenPerform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the businessDirect and undertake housekeeping activities such as maintaining store cleanliness and presentationCreate and implement Local Store Marketing PlansComplete all required courses as directed by District SupervisorOccupational Health & SafetyEnsure safety procedures are followed to prevent injuryProvide a safe work environment for employees and customersEnsure all accidents are reported as per company processCustomer ServicesPromote & encourage a high level of customer service amongst employeesProvide a high standard of customer service in dealing with sales, inquiries, and complaintsHandle unresolved and/or escalated customer complaintsKey ChallengesMaintain high personal standards in both presentation and work habitsManage point of sale and customer complaintsSales growth, financial management and analytical judgmentStrategic thinking with planning and alignmentInventory managementCollaborate and negotiate with othersCompliance and process focusedMaintain store cleanliness and hygiene at all timesPerform such similar, comparable, or related duties as may be required or assigned.