General Manager - 217

Subway; Davis (WV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

Subway in Davis, WV is seeking a Store Manager to optimize store profitability while delivering excellent customer service. You will lead Sandwich Artist team, manage daily operations, and ensure compliance with brand standards.

The role requires strong leadership, scheduling, training, inventory control, and a focus on safety and customer satisfaction. You will drive sales growth and mentor staff to uphold Subway's service standards.

Responsibilities

• Lead store sales, net profit, and overall store performance.
• Recruit, select, and develop Sandwich Artist, Shift Managers, and Assistant Managers.
• Provide ongoing coaching and leadership to staff; conduct quarterly appraisals.
• Prepare rosters in line with budgeted labor and hours; manage scheduling.
• Coach and mentor junior managers to meet performance and brand standards.
• Maintain store cleanliness, stock and presentation; monitor inventory and deliveries.

Job description

Job Details

Job Location: Davis, WV 26508

BENEFITS

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement

Position Title: Store Manager

Reports To: District Supervisor

Position Summary

A Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements ‘best practice’ of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training.

Key Accountabilities

Financial Responsibilities

Manage and track the following elements:

• Store Sales
• Net Profit
• Overall Store Business

People Management

• Recruit and select new employees
• Overall management and responsibility of Sandwich Artist™, Shift Managers, Assistant Managers
• Ensure that new employees are trained and inducted in accordance with Subway training requirements
• Provide ongoing coaching of employees and lead expectations by example
• Prepare the rosters in line with budgeted labor and man hours
• Run employee counseling sessions and Investigation Meetings. Inform District Supervisor of escalated employee issues
• Perform employee appraisals once every quarter
• Mentor Assistant Managers as required

Business Acumen

• Develop and monitor store labor budgets and man hours
• Invoicing, ordering and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash variances and wastage
• Ensure 100% compliance in accordance to SUBWAY® and council guidelines

Retail Acumen

• Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Create and implement Local Store Marketing Plans
• Complete all required courses as directed by District Supervisor

Occupational Health & Safety

• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Ensure all accidents are reported as per company process

Customer Services

• Promote & encourage a high level of customer service amongst employees
• Provide a high standard of customer service in dealing with sales, inquiries, and complaints
• Handle unresolved and/or escalated customer complaints

Key Challenges

• Maintain high personal standards in both presentation and work habits
• Manage point of sale and customer complaints
• Sales growth, financial management and analytical judgment
• Strategic thinking with planning and alignment
• Inventory management
• Collaborate and negotiate with others
• Compliance and process focused
• Maintain store cleanliness and hygiene at all times

Perform such similar, comparable, or related duties as may be required or assigned.