Manager

Ontario Trillium Foundation; Orono (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Subway in Orono, Maine is seeking a Store Manager to oversee day-to-day operations of a single unit. You will lead staff, ensure customer service excellence, manage the business, and drive profitability while maintaining a safe, clean, and compliant dining environment.

The role requires hands-on leadership, focus on training, scheduling, budgeting, and safety compliance to meet company standards and local health regulations.

Responsibilities

• Recruiting
• Properly select employees by screening, interviewing, and checking references.
• Employee Development and Training
• Monitor and correct store employees’ appearance and customer service practices.
• Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions.
• Increase employee retention.
• Evaluate the performance of each employee.
• Discipline and terminate employees as necessary.
• Create and maintain a positive work environment.

Job description

Position Summary:

• Administers and manages day-to-day operations for a single Subway unit.


• Maintains an efficient store by managing the business, the customers, and the staff.


• Responsible for maintaining a high level of customer service so that the restaurant will be profitable and employees will be rewarded financially for their hard work.


• To achieve these goals, the Manager must have a thoroughly trained staff, a clean store, and consistently high-quality food.

Hours:

• Approximately 5 days a week, 6 to 8 hours a day, including evenings, weekends, and holidays.


• Managers are included in tip pool average tips are between $2-$4.00 per hour.

Work Environment:

• Hands-on store setting


• Non-smoking


• Work area includes food, ovens, food processors, knives, slippery floors, and possibly extreme heat.

Responsibilities:

• Recruiting


• Properly select employees by screening, interviewing, and checking references.


• Employee Development and Training


• Monitor and correct store employees’ appearance and customer service practices.


• Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions.


• Increase employee retention.


• Evaluate the performance of each employee.


• Discipline and terminate employees as necessary.


• Create and maintain a positive work environment.

Financial Management:

• Keep labor costs and food costs in line with budget.


• Calculate payroll for all employees.


• Handle all monies and bank deposits in a safe and responsible manner.


• Meet and exceed profit and loss goals.


• Increase sales over previous year.


• Generate all necessary operational and financial reports.

Administration Management

• Produce the weekly work schedule.


• Adhere to company policies and specifications.


• Ensure compliance with all state and federal health regulations.


• Other responsibilities as assigned by the District Manager.

Operations Management

• Supervise all employees in every phase of product preparation and guest service.


• Responsible for double-checking everyone in the restaurant to make sure that they aremaintaining their job duties.


• Motivate employees to achieve maximum effectiveness (i.e. running contests, hold meetings, etc.)


• Maintain superior food quality.


• Reduce energy costs by monitoring effective utilization of lighting, cooking, and air tempering equipment.


• Maintain the safety and security of the store and the team.


• Assure product freshness and prevent spoilage by maintaining proper storage, rotation, and levels of inventory.


• Keep the store’s cleanliness and sanitation at or above standards set by the company and the local health department.

Customer Service and Community Relations:

• Actively promote Subway within the community.


• Exceed customer expectations.


• Take a personal interest in customer satisfaction by talking with customers and checking product quality.


• Monitor and evaluate customer service times and take corrective action to meet QSC guidelines.


• Handle and resolve customer complaints quickly and equitably.


• Locally market the store to potential customers.


• Carry out in-store marketing effort directed by the area supervisor or franchisor, such as


• employee sales contests, effective use of POS system advertising materials, coupon redemption, etc.


• Ensure customer’s minimum transaction times.