General Manager

Ontario Trillium Foundation; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Subway in Saint Paul, MN is seeking an experienced Store Manager to oversee daily operations, staff supervision, and customer service excellence. You will recruit, train, and develop a high-performing team, ensure food safety and quality, manage schedules, and drive profitability while maintaining a positive work environment.

You will monitor budgets, labor, and inventory, and lead initiatives to promote the store within the local community.

Qualifications

• Manages day-to-day store operations and staff.
• Maintains high level of customer service to drive profitability.
• Ensures staff are trained and compliant with policies and safety standards.
• Develops and maintains a clean, safe, and efficient store environment.
• Monitors budgets, labor, and food costs within approved targets.

Responsibilities

• Recruiting and selecting employees through interviews and reference checks.
• Developing and training staff per company guidelines.
• Monitor appearance and customer service practices; provide feedback.
• Cross-train employees to perform multiple functions.
• Increase employee retention and evaluate performance.
• Discipline staff as necessary and create a positive work environment.
• Produce weekly work schedules and ensure compliance with health regulations.
• Oversee product preparation, guest service, and standard of food quality.
• Promote Subway within the community and handle customer feedback.

Skills

People management

Staff development

Customer service

Operations management

Scheduling

Recruiting

Training

Budgeting

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

Position Summary:

• Administers and manages day-to-day operations for a single Subway unit.
• Maintains an efficient store by managing the business, the customers, and the staff.
• Responsible for maintaining a high level of customer service so that the restaurant will be profitable and employees will be rewarded financially for their hard work.
• To achieve these goals, the Manager must have a thoroughly trained staff, a clean store, and consistently high-quality food.

Hours:

• Approximately 5 days a week, 10 to 12 hours a day, including evenings, weekends, and holidays.

Work Environment:

• Hands-on store setting
• Non-smoking
• Work area includes food, ovens, food processors, knives, slippery floors, and possibly extreme heat.

Responsibilities:

• Recruiting
• Properly select employees by screening, interviewing, and checking references.
• Employee Development and Training
• Monitor and correct store employees' appearance and customer service practices.
• Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions.
• Increase employee retention.
• Evaluate the performance of each employee.
• Discipline and terminate employees as necessary.
• Create and maintain a positive work environment.

Financial Management:

• Keep labor costs and food costs in line with budget.
• Calculate payroll for all employees.
• Handle all monies and bank deposits in a safe and responsible manner.
• Meet and exceed profit and loss goals.
• Increase sales over previous year.
• Generate all necessary operational and financial reports.

Administration Management

• Produce the weekly work schedule.
• Adhere to company policies and specifications.
• Ensure compliance with all state and federal health regulations.
• Other responsibilities as assigned by the District Manager.

Operations Management

• Supervise all employees in every phase of product preparation and guest service.
• Responsible for double-checking everyone in the restaurant to make sure that they aremaintaining their job duties.
• Motivate employees to achieve maximum effectiveness (i.e. running contests, hold meetings, etc.)
• Maintain superior food quality.
• Reduce energy costs by monitoring effective utilization of lighting, cooking, and air tempering equipment.
• Maintain the safety and security of the store and the team.
• Assure product freshness and prevent spoilage by maintaining proper storage, rotation, and levels of inventory.
• Keep the store's cleanliness and sanitation at or above standards set by the company and the local health department.

Customer Service and Community Relations:

• Actively promote Subway within the community.
• Exceed customer expectations.
• Take a personal interest in customer satisfaction by talking with customers and checking product quality.
• Monitor and evaluate customer service times and take corrective action to meet QSC guidelines.
• Handle and resolve customer complaints quickly and equitably.
• Locally market the store to potential customers.
• Carry out in-store marketing effort directed by the area supervisor or franchisor, such as
• employee sales contests, effective use of POS system advertising materials, coupon redemption, etc.
• Ensure customer's minimum transaction times.