General Manager, Fulfillment

Kids for the Future; Hazelwood (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

Collectivus Holdings is seeking a General Manager for the St. Louis facility to lead day-to-day fulfillment operations across eCommerce, distribution, retail replenishment, and direct-to-consumer channels.

The GM will ensure safe, profitable operations aligned with enterprise standards and will own throughput, labor planning, backlog management, and service-level performance. The role is hands-on and requires driving performance, coordinating with IT for WMS/ERP, and maintaining inventory

Responsibilities

• Lead daily fulfillment activities: receiving, picking, packing, shipping, returns.
• Drive throughput to meet or exceed demand across channels.
• Manage backlog elimination and peak planning.

Job description

• Job Category Warehouse Management
• Employee Type FT Exempt
• Manage Others Yes

Description

Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Locations: Aarhus – Dallas – Delhi – Lisbon – Nashville – Seattle – Worldwide

Job Title: General Manager

Job Location: St. Louis, MO (On-site)

Reports To: VP, Operations

The General Manager, STL is responsible for leading day-to-day fulfillment operations within the St. Louis Collectivus facility. This role owns operational execution across all channels and business units served by the site, including eCommerce, distribution, retail replenishment, and direct-to-consumer, ensuring orders are processed accurately, efficiently, and on time.

The GM ensures the facility operates safely, profitably, and in alignment with enterprise fulfillment standards. This is a hands-on leadership role responsible for throughput, labor planning, backlog management, and service-level performance.

Responsibilities

1. Facility Operations

• Lead all daily fulfillment activities, including receiving, picking, packing, shipping, and returns.
• Ensure operational throughput meets or exceeds demand.
• Manage backlog elimination and peak planning.
• Drive service-level performance across omnichannel order streams.
• Ensure accuracy and quality standards are consistently met.

2. Labor & Workforce Management

• Own workforce planning and scheduling aligned to demand.
• Manage labor productivity and cost-per-order metrics.
• Partner with staffing agencies and internal HR as needed.
• Build a performance-driven operational culture.
• Maintain high standards of accountability and discipline.

3. Performance Management

• Track and report facility-level KPIs, including:
  • Order accuracy
  • On-time shipment
  • Units per labor hour
  • Cost per order
  • Safety metrics
• Identify operational bottlenecks and implement corrective actions.
• Lead continuous improvement initiatives within the site.

4. Process & Systems Alignment

• Execute enterprise fulfillment standards and SOPs.
• Partner with IT and Operations on WMS/ERP
• Ensure accurate inventory controls and system integrity.
• Support rollout of automation and process improvements.

5. Financial & Operational Discipline

• Manage facility operating budget.
• Drive cost control initiatives without compromising service.
• Support capital planning and equipment needs.