General Manager

SupplyHouse.com; Dallas (TX); On-site; USD 139,000 - 174,000; Full time

Job summary

SupplyHouse.com seeks a General Manager to lead the Farmers Branch, TX fulfillment center. Oversee all inbound/outbound activities, inventory controls and site operations, ensuring safety, quality and productivity while driving cost control and employee engagement.

The role reports to the Senior Director of Fulfillment, with travel to Melville, NY up to 3 times per year for meetings and onboarding at other centers. Salary ranges from $139,400 to $174,250 per year.

Responsibilities

• Oversee all inbound, outbound, inventory control and facility operations
• Ensure staffing aligns to peak efficiency and completes tasks daily
• Manage leadership team performance to meet productivity KPIs
• Identify and lead continuous improvement initiatives to drive service and efficiency
• Root-cause analysis of process opportunities and piloting resolutions
• Support standardization of overall operations across fulfillment center
• Communicate with management to align objectives and disseminate operational updates
• Develop leadership through coaching, mentoring, succession planning and engagement
• Conduct performance reviews and monthly check-ins with leadership
• Address disciplinary issues and advise on corrective actions
• Train and develop fulfillment leadership in effective communication and safety culture
• Participate in HR and cross-functional meetings
• Promote a safe working environment and strong safety culture
• Lead by example and maintain professional standards

Job description

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Weare looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the day-to-day operations and overall performance of our high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of an established fulfillment center, this individual will play a critical role in developing and empowering the leadership team, driving continuous improvement, and identifying opportunities to strengthen processes and overall site performance. We're looking for someone who is passionate about leading people, committed to operational excellence, and energized by the opportunity to continuously improve and elevate a high-performing operation.

Job Type: Full-Time, Exempt

Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234

Schedule: This role oversees our Farmers Branch, TX fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Travel: This position requires travel to our headquarters in Melville, NY up to 3 times per year for internal meetings, leadership development, and team building activities. Additionally, please note the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.

Salary: $139,400 – $174,250 per year

Responsibilities:

• Oversee all processes and procedures for all inbound, outbound, inventory control and facility operations
• Ensure the teams are staffed appropriately to operate at peak efficiency and complete all assigned tasks daily
• Manage the work performance of each member of the leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identify, lead, and support continuous improvement initiatives that drive customer service, accuracy, and productivity efficiencies while reducing operating cost
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
• Support the Senior Director of Fulfillment in the standardization of the overall operations of the fulfillment center
• Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Build a high-performing leadership team through coaching, mentoring, succession planning, and talent development
• Deliver performance reviews and conduct monthly check-ins with each member of the leadership team to establish rapport and provide feedback
• Address performance related incidents that arise and recommending a course of action on all disciplinary and personnel issues
• Train and develop fulfillment leadership through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Attend and participate in the HR and cross-functional meetings
• Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
• Lead by example and maintain professional standards in the workplace