General Manager, Fulfillment

Southern Hobby Distribution, LLC; Hazelwood (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

Collectivus Holdings in St. Louis, MO seeks a General Manager to lead day-to-day fulfillment operations across eCommerce, distribution, retail replenishment, and direct-to-consumer channels.

You will own throughput, staffing, backlog management, and service-level performance while ensuring safety and profitability in alignment with enterprise standards. The role requires hands-on leadership, metrics-driven decision making, and the ability to scale operations through continuous improvement

Qualifications

• 8–12+ years in warehouse, distribution, or fulfillment leadership.
• Experience managing high-volume omnichannel operations.
• Proven success leading large hourly teams.
• Strong labor planning and cost control expertise.
• Experience working with WMS and ERP systems.
• Demonstrated ability to drive operational turnaround or scaling.

Responsibilities

• Lead all daily fulfillment activities, including receiving, picking, packing, shipping, and returns.
• Ensure operational throughput meets or exceeds demand.
• Manage backlog elimination and peak planning.
• Drive service-level performance across omnichannel order streams.
• Ensure accuracy and quality standards are consistently met.
• Track and report facility-level KPIs, including order accuracy and on-time shipment.

Skills

Omnichannel operations

Labor planning

WMS/ERP systems

Leadership

Tools

WMS

ERP

Job description

Brief Description

Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Brief Description

Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Website: https://www.collectivusholdings.com
Locations: Aarhus – Dallas – Delhi – Lisbon – Nashville – Seattle – Worldwide
Job Title: General Manager
Job Location: St. Louis, MO (On-site)
Reports To: VP, Operations

The General Manager, STL is responsible for leading day-to-day fulfillment operations within the St. Louis Collectivus facility. This role owns operational execution across all channels and business units served by the site, including eCommerce, distribution, retail replenishment, and direct-to-consumer, ensuring orders are processed accurately, efficiently, and on time.

The GM ensures the facility operates safely, profitably, and in alignment with enterprise fulfillment standards. This is a hands-on leadership role responsible for throughput, labor planning, backlog management, and service-level performance.

Responsibilities

• Facility Operations
• Lead all daily fulfillment activities, including receiving, picking, packing, shipping, and returns.
• Ensure operational throughput meets or exceeds demand.
• Manage backlog elimination and peak planning.
• Drive service-level performance across omnichannel order streams.
• Ensure accuracy and quality standards are consistently met.
• Labor & Workforce Management
• Own workforce planning and scheduling aligned to demand.
• Manage labor productivity and cost-per-order metrics.
• Partner with staffing agencies and internal HR as needed.
• Build a performance-driven operational culture.
• Maintain high standards of accountability and discipline.
• Performance Management
• Track and report facility-level KPIs, including:
• Order accuracy
• On-time shipment
• Units per labor hour
• Cost per order
• Safety metrics
• Identify operational bottlenecks and implement corrective actions.
• Lead continuous improvement initiatives within the site.
• Process & Systems Alignment
• Execute enterprise fulfillment standards and SOPs.
• Partner with IT and Operations on WMS/ERP
• Ensure accurate inventory controls and system integrity.
• Support rollout of automation and process improvements.
• Financial & Operational Discipline
• Manage facility operating budget.
• Drive cost control initiatives without compromising service.
• Support capital planning and equipment needs.
• Maintain inventory accuracy and shrink control.
• Safety & Compliance
• Maintain a safe, compliant working environment.
• Ensure adherence to regulatory and company safety standards.
• Reduce workplace incidents through proactive leadership
• Leadership & Culture
• Lead supervisors, managers, and floor teams.
• Develop bench strength and succession within the facility.
• Foster a culture of accountability, urgency, and teamwork.
• Support Collectivus DNA principles in daily execution.

Qualifications & Experience

• 8–12+ years in warehouse, distribution, or fulfillment leadership.
• Experience managing high-volume omnichannel operations.
• Proven success leading large hourly teams.
• Strong labor planning and cost control expertise.
• Experience working with WMS and ERP systems.
• Demonstrated ability to drive operational turnaround or scaling.

Leadership Competencies

• Execution-focused and operationally disciplined
• Data-driven decision maker
• Calm under pressure in high-volume environments
• Hands‑on leader with floor presence
• Strong team builder and motivator
• Process‑oriented with a continuous improvement mindset