General Manager, Spire Bar/Wright Bar

Pyramid Burlington Management; Phoenix (AZ); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

The Arizona Biltmore is seeking an experienced General Manager to oversee Wright's Bar and Spire Bar, two distinct luxury food and beverage outlets. This multi-outlet leadership role is responsible for financial performance, daily operations, beverage programming, service standards, and development of management and service teams across both venues.

You will lead a talented team, drive guest satisfaction, uphold brand standards, and partner with culinary, front office, and events teams to

Responsabilités

• Oversee daily operations of the bars, ensuring seamless and efficient execution.
• Maintain high standards of food quality, service, cleanliness, and overall guest experience.
• Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control.
• Create cocktails that fit the theme of the outlet.
• Monitor the outlets, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences.
• Ensure compliance with health, safety, and food handling regulations.
• Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency.
• Develop and manage budgets, revenue goals, and cost-control measures.
• Monitor financial performance, analyze reports, and implement strategies to improve profitability.
• Oversee pricing strategies, menu engineering, and promotional events to drive sales.
• Manage labor costs, staff scheduling, and productivity.
• Recruit, train, and lead a team of outlet servers, bartenders, and support staff.
• Foster a positive, professional, and guest-focused work environment.
• Conduct regular staff training on service standards, upselling techniques, and guest engagement.
• Perform performance evaluations and provide ongoing coaching and mentorship.
• Ensure an elevated and seamless experience for guests, in the outlets.
• Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
• Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences.
• Monitor guest satisfaction metrics and implement strategies to enhance service quality.
• Conduct table touches wi

Description du poste

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

The Arizona Biltmore is seeking an experienced General Manager to oversee Wright's Bar and Spire Bar, two distinct luxury food and beverage outlets. This multi-outlet leadership position is responsible for financial performance, daily operations, beverage programming, service standards, and the development of management and service teams across both venues.

ESSENTIAL FUNCTIONS

Operational Management

• Oversee daily operations of the bars, ensuring seamless and efficient execution.
• Maintain high standards of food quality, service, cleanliness, and overall guest experience.
• Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control.
• Create cocktails that fit the theme of the outlet.
• Monitor the outlets, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences.
• Ensure compliance with health, safety, and food handling regulations.
• Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency.

Financial & Business Management

• Develop and manage budgets, revenue goals, and cost-control measures.
• Monitor financial performance, analyze reports, and implement strategies to improve profitability.
• Oversee pricing strategies, menu engineering, and promotional events to drive sales.
• Manage labor costs, staff scheduling, and productivity.

Team Leadership & Development

• Recruit, train, and lead a team of outlet servers, bartenders, and support staff.
• Foster a positive, professional, and guest-focused work environment.
• Conduct regular staff training on service standards, upselling techniques, and guest engagement.
• Perform performance evaluations and provide ongoing coaching and mentorship.

Guest Experience & Service Excellence

• Ensure an elevated and seamless experience for guests, in the outlets.
• Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
• Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences.
• Monitor guest satisfaction metrics and implement strategies to enhance service quality.
• Conduct table touches wi