General Manager, Site Operations

Global Sports Jobs Limited; Florida; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Professional development

Generous paid time off

Paid parental leave

401k with matching

Healthcare coverage

Ancillary benefits

Commuter benefits

Job summary

THE·TEAM, headquartered in Los Angeles, operates at the epicenter of sports, music and entertainment, and supports Charlotte-based branding and signage operations. The General Manager, Site Operations coordinates daily workflows, aligns cross-functional priorities, and ensures projects move through design, printing, warehousing and delivery with clarity and urgency.

This role drives accountability and organizational discipline across the Charlotte site.

Qualifications

• 5 to 10+ years in operations, project delivery, signage, print production, live events, or similar production environment.

Responsibilities

• Own end-to-end master production and delivery schedule for Charlotte-driven work.
• Coordinate priorities across PM, design, prepress, production, warehouse/shipping, and delivery.
• Drive execution discipline and escalation of risks or capacity constraints.
• Facilitate regular production and delivery meetings and track project health.
• Maintain site-level reporting tools with visibility into active work and delivery performance.
• Serve as cross-functional integrator across Charlotte teams and central resources.
• Act as central escalation point for site-level issues and blockers.

Skills

Operations leadership

Cross-functional coordination

Scheduling & resource planning

Project delivery

Communication & escalation

Stakeholder management

Job description

About the Role

The General Manager, Site Operations serves as the central coordination and accountability point for the Charlotte Branding & Signage operation, reporting to the Associate Vice President, Solutions. The role drives the daily operating rhythm of the site, maintaining visibility across active work, coordinating cross-functional priorities, and ensuring projects move through project management, design, prepress, print production, warehouse/shipping, and delivery with clarity, discipline, and urgency. Acting as the connective layer between Charlotte operations and functional leadership, it supports alignment, issue resolution, schedule management, and execution accountability across all active work. It is not intended to replace functional leadership, but rather to provide site-level coordination, prioritisation, operating visibility, and escalation support so the Charlotte operation runs with clarity and consistency.

Key Responsibilities

• Own and maintain the end-to-end master production and delivery schedule for all Charlotte-driven work, aligning timelines across project management, design, prepress, print production, warehouse/shipping, and delivery.
• Coordinate priorities across project management, design, prepress, print production, warehouse/shipping, and delivery to ensure resource alignment, sequencing, production readiness, and adherence to client commitments.
• Drive execution discipline, milestone accountability, and timely escalation of risks or capacity constraints, identifying schedule conflicts early and driving resolution with stakeholders.
• Facilitate regular production and delivery meetings to ensure alignment and forward movement, tracking project health including timeline, risk, dependencies, and decision needs across all active Charlotte jobs.
• Maintain site-level reporting tools and communication rhythms that provide visibility across active work, capacity, risks, and delivery performance, reporting status as on track, at risk, delayed, or requiring leadership decision to the Associate Vice President, Solutions and functional leadership.
• Serve as the primary cross-functional integrator across Charlotte project management, design, prepress, print production, warehouse/shipping, and delivery teams, coordinating priorities between local project needs, centralised production resources, and functional leaders.
• Act as the central escalation point for site-level delivery issues and operational blockers, removing blockers by coordinating ownership, next steps, and follow-up, and facilitating rapid decision-making when priorities conflict or timelines are at risk.
• Partner with Project Management to ensure client commitments, timelines, and expectations are understood and supported internally, stepping in on high-risk, high-visibility, or operationally complex projects as needed and surfacing delivery risks before they become client-facing issues.
• Identify inefficiencies in scheduling, handoffs, planning, communication, reporting, and workflow management, and drive process improvements across project management, design, production, prepress, warehouse/shipping, and delivery.
• Lead through influence across a matrixed environment, establishing clear expectations, meeting cadences, decision pathways, and accountability routines, while building trust with functional leaders and frontline teams.
• Support the Associate Vice President, Solutions by providing local operating visibility, escalation support, and execution leadership, modelling a culture of ownership, urgency, collaboration, and operational discipline.
• Ensure adherence to company processes, workflows, quality standards, and operating expectations.

Required Experience & Qualifications

• 5 to 10+ years of experience in operations, project delivery, signage, print production, live events, fabrication, or a related production environment.
• Proven experience coordinating complex, cross-functional workflows across multiple teams or workstreams.
• Strong experience with scheduling, resource planning, delivery tracking, and operational reporting.
• Experience working in matrixed organisations where influence, alignment, and escalation are critical to success.
• Demonstrated success improving workflows, creating structure, and driving accountability in fast-paced operational environments.
• Strong operational leadership capability with the ability to drive action across multiple functions.
• Exceptional communication, organisation, prioritisation, and escalation management skills.
• Ability to synthesise information quickly and translate complexity into clear next steps.
• Strong understanding of production workflows, scheduling dependencies, and delivery realities.
• Ability to balance urgency, quality, capacity, cost, and client commitments.
• High level of accountability, ownership, judgement, and follow-through.
• Collaborative leadership style with the ability to build trust across teams and functions.
• Comfort operating in ambiguity and creating structure in a changing, fast-moving environment.

Preferred Skills

• Experience in signage, branding, print production, fabrication, live events, or temporary event environments strongly preferred.

Benefits & Perks

• Professional development through learning and development programmes, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401k retirement plan including contribution matching.
• Healthcare coverage including medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits including critical illness, identity protection, pet insurance, 529 plans, and more.
• Commuter benefits for travel and commuting needs, where available.

About the Company

THE·TEAM operates at the epicentre of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM’s presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.