About the Role
The Production Manager leads the day-to-day large-format production operation, owning production scheduling, staffing, workflow, inventory control, equipment performance, quality, safety, reporting, and overall execution. The role ensures projects are produced on time and to established quality standards, and as the senior production leader it is accountable for identifying operational risks, making informed production decisions, and providing leadership with accurate visibility into facility performance. The Manager partners closely with Project Management, Sales, Design, Shipping, Warehouse, and Phoenix production leadership to maintain consistent operating standards, share best practices, and balance workload across sites. The role is based in the Charlotte production department.
Key Responsibilities
- Own the daily operation and performance of the Charlotte production department, including scheduling, job prioritisation, labour allocation, equipment allocation, and workflow
- Ensure projects are appropriately staffed and scheduled to meet committed production deadlines while maintaining quality and safety
- And make day-to-day operational decisions to maintain production flow and meet client commitments.
- Review upcoming workload and proactively identify capacity, staffing, equipment, material, or scheduling risks before they impact project delivery
- Participate in preproduction reviews for complex or high-volume programmes to validate feasibility, timelines, material selection, equipment requirements, and finishing approach.
- Coordinate with Phoenix production leadership to balance workload, transfer production when appropriate, and align operating standards across facilities.
- Own production inventory control for substrates, inks, consumables, finishing supplies, and regularly stocked production materials, including maintaining appropriate minimum and maximum stocking levels based on usage, lead times, and production forecasts.
- Ensure materials are accurately received, identified, stored, issued, and accounted for; oversee regular cycle counts and physical inventory verification; investigate inventory discrepancies, ageing stock, damaged materials, and excess inventory and implement corrective actions.
- Partner with Purchasing, Warehouse, Project Management, and production teams to anticipate material requirements and communicate material risks; maintain accountability for material waste, scrap, and speciality project materials and drive improvements in material utilisation.
- Lead, coach, and develop print operators, finishers, sewers, and other production employees; establish clear performance expectations, conduct performance reviews, provide regular coaching and feedback, and foster a culture of accountability, teamwork, communication, and ownership.
- Oversee onboarding, training, and cross-training to improve team flexibility and reduce operational dependencies
- Identify staffing needs based on production forecasts, workload, and equipment capacity
- Partner with leadership and HR on recruiting, development, performance management, and retention
- And hold employees accountable for safety, quality, productivity, attendance, and established production procedures.
- Own the accuracy and timely submission of Charlotte production reporting
Required Experience & Qualifications
- Hands-on familiarity with wide-format printers such as HP, Durst, EFI, or similar platforms.
- Knowledge of materials commonly used in event and experiential environments, including vinyl, banner, fabric, mesh, adhesive vinyl, and rigid substrates.
- Strong understanding of production capacity planning, equipment utilisation, and continuous improvement.
- Experience managing both print and finishing operations.
- Calm, decisive, accountable, and solutions-oriented under pressure.
- Must be flexible and willing to work to meet project and customer requirements, which may require evenings, weekends, and holidays.
- 5+ years of experience in large-format, grand-format, manufacturing, or similar production operations, including at least 3 years in a supervisory or management role.
- Strong understanding of large-format print production workflows, substrates, finishing processes, sewing, cutting, material handling, and quality control.
- Demonstrated ability to manage production schedules, staffing, competing priorities, and changing deadlines in a high-volume environment.
- Experience with inventory control, material management, cycle counting, and production planning.
- Strong analytical and organisational skills with the ability to interpret production metrics and translate data into operational decisions.
- Excellent leadership, written communication, verbal communication, and cross-functional collaboration skills.
- Must be able to lift up to 50 pounds.
- Frequent standing, walking, and kneeling for extended periods.
- Ability to climb ladders, stairs, or scaffolding as required.
Preferred Skills
- Bilingual English/Spanish.
- Experience with ERP, MIS, scheduling, inventory, or production management systems.
- Experience with event, experiential, environmental graphics, signage, or related production.
Workplace
- Charlotte production department, with cross-site coordination with Phoenix production leadership.
Benefits & Perks
- Professional Development: learning and development programmes, mentorship opportunities, and career advancement support.
- Generous Time Off: generous paid time off and holiday allowances.
- Parental Leave: paid parental leave.
- Retirement Plan: 401k plan including contribution matching.
- Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
- Ancillary: critical illness, identity protection, pet insurance, 529 plans and more.
- Commuter Benefits: support for travel and commuting needs, where available.
About the Company
THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Working with the world's most iconic properties and brands, THE·TEAM elevates live events to make them unforgettable. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.