General Manager | Sales / Operations Manager

Amazing Lash Studio; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off (PTO)

Free and discounted services

Job summary

Amazing Lash Studio® is seeking a sales/operations manager to oversee sales and studio operations for eyelash extension and eyebrow services. You will lead a hands-on team, drive membership and retail goals, and foster a positive guest experience.

Candidates should have proven experience managing at least 10 staff, excellent leadership and communication skills, and the ability to coordinate schedules, inventory, and customer service in a fast-paced beauty environment.

Qualifications

• Proven experience leading a team of at least 10 people to meet or exceed sales and financial goals.
• Excellent leadership skills; ability to lead a team in an organized, efficient way.
• Open availability due to locations open 7 days a week.
• Ability to identify and solve problems, set expectations and delegate.
• Strong verbal and written communication skills; interpersonal skills.

Responsibilities

• Sell constantly; drive membership sales and retail sales.
• Lead a high-performing team; be a hands-on role model and provide feedback.
• Motivate staff to achieve and exceed personal, team, and membership goals.
• Create a positive culture with recognition and studio contests.
• Greet guests, assist, and respond to customer questions and needs promptly.
• Create schedules, manage inventory, deliver excellent customer service.
• Maintain an impeccable and clean studio.

Skills

Sales leadership

Team leadership

Customer service

Communication skills

Scheduling & operations

MindBody software

Tools

MindBody Software

Job description

Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash Studio® is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio.

Amazing Lash Studio® Manager Benefits

• Competitive pay and bonus structure
• Medical Insurance
• Paid Time Off (PTO)
• Free and discounted services

Management Responsibilities (includes But Not Limit To)

• Selling. All the time. If you want a non-selling "office" job, this isn't it.
• Leading a consistently high-performing team that wants to win. You'll be a hands-on role model for your staff, providing continuous feedback.
• Responsible for the motivation to achieve and exceed personal, team, and individual membership sales and retail sales goals.
• Captivating a positive culture with team recognition's and studio contests.
• Consistently creates a friendly environment for guests by greeting, assisting, and quickly responding to customer questions and needs
• Creating Schedules, Inventory Management, Customer Service, etc.
• Maintains an impeccable and clean studio.

Here's what you need to bring to the table

• Proven experience leading a team of at least 10 people to consistently meet or exceed sales and financial goals. We obsess over results, so be prepared for us to validate yous.
• Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Our locations open early and close late 7 days a week, so our managers need open availability.
• Ability to identify and problem solve, set expectation, goals, and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Competent trainer and motivator
• MindBody Software experience a plus

©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.