General Manager Sales Operations

Style Crest, Inc.; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Style Crest, Inc. is seeking an experienced General Manager to lead sales, installation and operations for a North Carolina region.

You will direct multiple store locations, drive profitability, and ensure exceptional customer service while aligning with company strategy. You will oversee budgeting, labor planning, inventory control, distribution and transportation, and partner with store managers to develop a high-performing team capable of meeting growth goals.

Qualifications

• Bachelor’s degree in a related business field.
• 5+ years in sales and operations (distribution) with P&L responsibility.
• Solid understanding of the housing industry and customer channels.
• Experience with ERP systems and coordination across locations.
• Willingness to travel frequently to be visible at all locations.

Responsibilities

• Monitors sales and profitability for each location and guides resource use for growth.
• Implements sales programs and pricing guidelines to meet financial goals.
• Provides leadership to store managers and motivates the workforce.
• Guides labor planning, performance management, mentoring and hiring.
• Builds strong relationships to uphold Style Crest’s reputation for quality and service.
• Identifies short-term initiatives to improve productivity, sales, and customer service.
• Oversees distribution, transportation, install and store operations for efficiency.
• Reviews reports and drives improvements in cost, delivery and service.
• Ensures inventory accuracy and coordinates with purchasing for stock needs.
• Maintains security, safety and orderly facilities.

Skills

Leadership

P&L

Strategic planning

Customer relations

Analytical thinking

Communication

Team leadership

Budgeting

Problem solving

Travel willingness

Education

Bachelor's degree in business

Tools

ERP system

MS Office

Job description

Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. We are looking for an experienced General Manager for the North Carolina area to join our team. This role is responsible for leading and directing all sales, installation and operational activities for a group of regional store operations in a specific geographic area. The responsibilities include strategic planning and execution of goals and objectives, budget development and compliance, profitability, sales management, facility management, inventory management, order fulfillment, customer service levels, installed services, distribution and transportation management and counter/customer pick up sales.

KEY AREAS OF RESPONSIBILITY:

• Monitors sales and profitability for each location to ensure that resources are used appropriately to support sales and growth expectations. Analyzes the monthly financial performance and identifies opportunities to enhance overall performance. Evaluates factors that could impact sales and profitability such as sales trends, competition, economic and business conditions, and changing customer and market needs and works with the Regional General Manager to make appropriate decisions and recommendations.
• Implements sales programs and promotions that increase sales, meet our customer needs, establishes pricing guidelines that achieves financial goals. Monitors the success of sales activities, program and promotions.
• Provides overall leadership and direction to accomplish the goals and financial performance objectives for each store location. Works with the store managers at each location to engage and motivate the workforce to continuously improve and strive to achieve/exceed customer expectations. Provides the guidance necessary to resolve business or workforce issues as needed.
• Provides overall guidance to the store managers with regard to labor efficiencies, setting expectations, conflict resolution, performance management, mentoring and coaching, and hiring/training a qualified workforce.
• Develops and maintains strong business relationships to ensure the industry-wide reputation of Style Crest and its subsidiaries is consistent with reliability, consistent quality and value, and being customer focused.
• Works with the store managers to identify short term or immediate initiatives to improve productivity, sales, profitability and customer service. Develops strategic direction that support our future growth plans and allows for flexibility and adaptability within our warehouse, installation and transportation operations as we experience changes/additions in product lines, services or customers.
• Responsible for the overall management of the distribution, transportation, install, and store operations with regards to efficiency, productivity, customer service and satisfaction, safety, housekeeping, inventory, security, DOT and other related regulations, and facility/equipment upkeep either directly or through the managers at each location.
• Reviews sales and operational reports and develops recommendations to improve efficiency, cost effectiveness, and/or customer service through analyzing delivery schedule changes, equipment, labor, small shipments through UPS, etc. Implements necessary improvements based on analysis.
• Oversees the inventory control of all products and materials within each facility. Works with store managers on the upkeep and storage of product, accuracy of inventory in the system and the elimination of excess and obsolete inventory. Participates with physical inventory and ensures all discrepancies are resolved. Works with purchasing to manage inventory purchases for each location based on sales trends, forecasts, product mix, etc.
• Maintains a security program that ensures the company’s products and materials are secure at all times. Works with store managers to ensure investigations are conducted immediately when accidents, burglaries, theft vandalism or missing inventory occurs in the facility. Ensures facility and physical assets are maintained in a neat, clean, secure, and orderly fashion.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in a related business field and/or equivalent work experience.
• At least 5 years of demonstrated success in roles with progressive responsibilities both in sales and operations (distribution) with responsibility for P&L results.
• A solid understanding of the housing industry and customer channels.
• Knowledge of manufactured housing segment is preferred.
• Prior experience in business planning and developing customer relationships.
• Prior experience working with challenging product lines and a diverse customer base.
• Proven leadership abilities in a management role with direct reports at multiple facilities.
• Excellent customer service, organizational, interpersonal and communication (written & verbal) skills.
• Strong analytical and problem-solving skills with the ability to make sound decisions and resolve conflicts.
• Knowledge of distribution and transportation activities and the impacts of federal/state laws on these activities.
• Proficient using Word, Excel & Outlook. Experience using an ERP business system.
• Operates from a clear set of positive values, principles and ethics.
• Demonstrated team player who can lead and facilitate a team to produce results while maintaining positive working and customer relationships.
• Ability to be flexible, adaptive and manage through business changes with a positive attitude.
• Must be able to travel frequently to be visible at all locations.