General Manager / Sales Manager

Sir Grout Phoenix; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Holidays

Job summary

Sir Grout in Alpharetta, GA seeks a General Manager to lead our tile and grout restoration operations and drive strategic growth. You will oversee sales, client relations, and service delivery to ensure customer satisfaction.

You will manage day-to-day operations with the owner, lead technicians, and handle budgeting and regulatory compliance to sustain profitability and high standards.

Qualifications

• Sales and client-relations expertise on leading growth and high-quality service.
• Experience with operations oversight, budgeting, and compliance in field services.
• Proven ability to lead teams and mentor technicians while maintaining profitability.

Responsibilities

• Drive sales and profitability targets; visit customers and propose tailored solutions.
• Build and maintain strong client relationships; prepare estimates and explain processes.
• Oversee day-to-day operations with the owner for efficiency and quality.
• Lead and mentor a team of technicians and support staff to foster a high-performing culture.
• Manage budgeting, forecasting and cost control to optimize resources.
• Ensure compliance with industry regulations and safety standards.

Skills

Sales

Client relations

Operations

Team leadership

Financial management

Regulatory compliance

Job description

• Supportive and collaborative work environment
• Holidays
• Health insurance
• Paid time off

Benefits

• Supportive and collaborative work environment
• Holidays
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

About Us

Sir Grout is a premier tile and grout restoration company, committed to excellence in transforming spaces and exceeding customer expectations. As we continue to grow, we are in search of a strategic and experienced General Manager to lead our team. Join Sir Grout and play a pivotal role in shaping the future of tile and grout restoration.

Job Description

As the General Manager at Sir Grout you will be responsible for overseeing all aspects of our operations, driving strategic growth, and ensuring the delivery of high-quality services. Your responsibilities will include:

Key Responsibilities

• Sales: fearlessly drive sales and achieve sales and profitability targets. Visit customers' homes, assess their project needs, and provide tailored proposals and solutions. Ideally, close the sale on the first visit. Where that is not possible, follow-up consistently to close the sale.
• Client Relations: Build and maintain strong client relationships, ensuring exceptional customer satisfaction and loyalty. Prepare estimates for customers and explain Sir Grout processes and how we will resolve their issues.
• Operational Oversight: Oversee day-to-day operations with the owner, ensuring efficiency, adherence to quality standards, and optimal use of resources.
• Team Management: Lead and mentor a team of Tile and Grout Restoration Technicians and support staff to foster a collaborative and high-performing culture.
• Financial Management: Manage the company's financial health, including budgeting, forecasting, and cost control measures.
• Regulatory Compliance: Ensure compliance with industry regulations, safety standards, and company policies.

Required

sales and customer service experience

Preferred

team management experience; customer service; industry knowledge, preferably in tile and grout restoration services or a similar construction/flooring/tiling industry.