General Manager — Field-Service Growth Leader

Sir Grout Tampa; Vancouver (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Holidays

Competitive salary

Job summary

Sir Grout is seeking an experienced General Manager to lead a growing tile, grout, and restoration service operation. You will oversee daily operations, manage technicians and staff, and build systems to drive quality and profitability while delivering outstanding customer experiences.

The role emphasizes hands-on leadership in field operations, people development, and strategic growth, with responsibility for budgeting, forecasting, and performance metrics.

Qualifications

• Experience leading field-service teams in tile, grout restoration, flooring, cleaning, or related trades.
• Experience managing employees, crews, or technicians in a service business.
• Ability to balance quality, productivity, and profitability while ensuring customer satisfaction.

Responsibilities

• Lead day-to-day operations of a growing specialty service business.
• Manage technicians, administrators, and field teams to deliver consistent, high-quality results.
• Develop and implement systems and processes to improve efficiency and scale the operation.
• Drive revenue growth and improve profitability while maintaining service excellence.
• Maintain strong customer relationships and ensure a premium customer experience.

Skills

People leadership

Operations management

Problem solving

Customer focus

Quality leadership

Job description

Sir Grout is seeking an experienced General Manager to lead a growing tile, grout, and restoration service operation. You will oversee daily operations, manage technicians and staff, and build systems to drive quality and profitability while delivering outstanding customer experiences.

The role emphasizes hands-on leadership in field operations, people development, and strategic growth, with responsibility for budgeting, forecasting, and performance metrics.