General Manager Retail - Rock Shop

Hard Rock Cafe; New York (NY); On-site; USD 112,500 - 168,800; Full time

Benefits offered by this job

Bonus plan

401(k) match

Job summary

Hard Rock Cafe in New York City seeks a seasoned Retail Rock Shop General Manager for our NYC Times Square Rock Shop and Café. You will lead large teams, drive bottom‑line results, and oversee multi‑dimensional operations including fresh food, iconic bars, live events, and retail experiences.

The role demands outstanding leadership, exceptional communication, and a proven track record in fast-paced retail environments.

Qualifications

• Minimum 10 years of experience in retail operations management.
• Bachelor’s Degree preferred.
• Strong leadership and communication skills.
• Ability to drive bottom-line results in a fast-paced environment.
• Excellent verbal and written communication abilities.
• High business acumen and decisive decision-making.

Responsibilities

• Lead large teams across retail and café operations in a multi-faceted environment.
• Drive financial performance and customer experience in a high-traffic setting.
• Present information clearly to customers, staff, and leadership.

Skills

Leadership

Communication

Problem-solving

Team management

Multilingual (a plus)

Education

Bachelor's degree

Job description

Job Description

Hard Rock International is seeking a talented Retail Rock Shop, General Manager for our NYC Times Square Hard Rock Café – Rock Shop. Our operators are true entrepreneurs who manage large teams, drive bottom‑line results, and oversee multi‑dimensional operations that encompass fresh, made‑from‑scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.

This is not just another “job opportunity”. So the question is, “do you have what it takes to join the band?”

Qualifications and Experience

• Minimum 10 years of experience in the Retail Industry (comparable years of retail operations management experience)
• Bachelor’s Degree preferred
• Strong leadership behaviors coupled with the technical skill set to drive the business toward success
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem‑solving skills through the ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading, and writing
• Comprehends and uses technical or professional language—either written or spoken—to communicate complex ideas
• Multiple language abilities a plus, fluency in English required
• Proven track record of managerial success in a fast‑paced environment by achieving financial results while focusing on human capital development
• Ability to make high‑quality and complex decisions
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization

Compensation Offered

• $120,000 and above
• Bonus plan
• Comprehensive benefits including 401(k) match

Physical Demands

• Ability to move throughout the Rock Shop and Café (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repetitive movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments

Pay Range

$112,500 - $168,800