Manager, Cafe Operations

Hard Rock Cafe International; San Jose (CA); On-site; USD 63,000 - 84,000; Full time

Job summary

Hard Rock Cafe International is seeking an experienced Restaurant Operations Manager in San Jose to oversee high-volume cafe operations. You will mentor hourly staff, manage labor and budget, and ensure brand standards across all systems and processes.

You will collaborate with senior leadership to build a high-performing team, drive guest satisfaction, and push retail sales while maintaining a positive, energetic work environment.

Qualifications

• 3+ years in a Restaurant Operations Managerial role with high-volume exposure.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Run a department and/or cost center.
• Partner across departments to ensure brand standards and processes are followed.
• Support senior management in building a highly functional hourly team.
• Drive growth in retail sales through staff and guest interaction while upholding brand standards.
• Foster guest-first service and achieve brand-standard guest satisfaction metrics.
• Engage with guests about music, past and present, and leverage opportunities for brand engagement.

Skills

Out-of-the-box thinking

Customer service

Verbal and written communication

Business acumen

Problem solving

Listening skills

Professional language use

Public speaking/presentation

English proficiency

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
• Ability to engage with guests in regards to music both current and past.
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, And Certifications

• 3+ years in an Restaurant Operations Managerial role with high-volume exposure in a casual- themed, full- service restaurant.

Skills

• Ability to learn and bring "out of the box" ideas to their team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Pay Range

$62,500 - $84,400/Salary