General Manager

Clean Team, Inc.; Cleveland (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Clean Team, Inc. in Cleveland, Ohio is seeking an experienced General Manager to lead branch operations for our commercial cleaning, janitorial, and facility services division.

This leadership role focuses on P&L management, operations oversight, workforce leadership, and strong client satisfaction in a fast-paced, labor-driven environment. You will drive business development, manage multi-site operations, control direct labor costs, and mentor teams to achieve growth and EBITDA targets while

Qualifications

• 5+ years of branch or operations leadership in service industries.
• Experience in commercial cleaning, janitorial, or facility services.
• Proven budget management, cost control, and EBITDA growth.
• Experience with B2B accounts and recurring revenue models.
• Strong leadership, coaching, and strategic planning skills.
• Experience with hourly labor workforce environments.

Responsibilities

• Lead branch operations, multi-site management, and field teams.
• Manage full P&L, budgeting, forecasting, and EBITDA performance.
• Control direct labor costs, staffing, overtime, and productivity metrics.
• Drive customer retention, account management, and client satisfaction.
• Oversee janitorial services, facility maintenance, and cleaning operations.
• Execute business development strategies and contract expansion.
• Conduct performance management and succession planning.
• Ensure OSHA compliance, safety regulations, and quality standards.
• Monitor KPIs such as revenue growth, gross margin, and labor percentages.

Skills

Branch management

Operations management

Multi-site leadership

B2B sales

Account management

Team leadership

Cost control

EBITDA growth

Labor management

Strategic planning

Tools

CRM

Workforce management software

Job description

General Manager - Commercial Cleaning & Janitorial Services

Cleveland, Ohio

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

• Lead branch operations, multi-site management, and field operations teams
• Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance
• Control direct labor costs, staffing levels, overtime management, and productivity metrics
• Drive customer retention, account management, and client satisfaction
• Oversee janitorial services, commercial cleaning operations, facility maintenance support services
• Execute business development strategies, B2B sales growth, and contract expansion
• Conduct performance management, employee engagement initiatives, and succession planning
• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

• 5+ years of experience in branch management, operations management, or multi-site leadership
• Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
• Proven success with budget management, cost control, workforce management, and EBITDA growth
• Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
• Experience with B2B account management, contract services, and recurring revenue models
• Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

• Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
• Experience managing hourly workforce environments
• CRM or workforce management software experience

Work Environment

• Office-based with frequent client site visits throughout the Fort Wayne area
• Local travel required
• Availability for occasional after-hours customer support

Keywords Included

• General Manager
• Operations Manager
• Commercial Cleaning
• Janitorial Services
• Facility Services
• Workforce Management
• B2B Sales
• Account Management
• Multi-Site Operations
• Service Industry Leadership

Zip codes: 44312, 44141, 44147, 44133, 44313, 44310, 44114, 44115, 44113