General Manager Pump Repair

Flowserve Corporation; Pasadena (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Flowserve Corporation is seeking an experienced Senior Manager, Quick Response Center (QRC) Manager to lead site operations in Pasadena, ensuring end-to-end execution for pumps, seals, and rotating equipment. You will drive throughput, safety, and customer satisfaction while guiding a diverse, multidisciplinary team.

You will apply Lean, Six Sigma, and Kaizen principles to eliminate bottlenecks, optimize repair scopes, and improve on-time delivery.

Qualifications

• 8–10+ years in manufacturing or aftermarket repair operations.
• 3–5+ years in direct supervisory or site management.
• Experience with pumps, mechanical seals, or rotating equipment.
• Proven Lean, Six Sigma, 5S/6S, Kaizen improvements.
• Experience with ERP/MRP and Microsoft Office.

Responsibilities

• Direct all daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals to maximize throughput and efficiency.
• Champion an uncompromising safety-first culture and enforce ISO quality management systems.
• Recruit, mentor, and develop direct labor and supervisory personnel; build succession planning.
• Develop and manage site P&L including labor, costs, CapEx, and budget control.
• Drive continuous improvement to reduce backlog and improve OTD, safety, and productivity.
• Collaborate with regional and finance teams to ensure accurate quotations and seamless order execution.

Skills

Manufacturing leadership

Operations management

Continuous improvement

Lean Six Sigma

ERP/MRP

Microsoft Office

Cross-functional collaboration

People development

Education

Bachelor's degree in Mechanical/Industrial Engineering or related

Job description

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager, Quick Response Center (QRC) Manager. In this key site leadership role, you will have end-to-end accountability for operational execution, customer experience, manufacturing throughput, and aftermarket repair operations across pumps, mechanical seals, and rotating equipment.

As the site leader, you will manage a multidisciplinary, diverse team across assembly, machining, DCI (Disassembly, Cleaning, Inspection), engineering, and field service. You will drive a zero-incident safety culture, spearhead continuous improvement programs (Lean, Six Sigma, 5S/6S, Kaizen), manage site P&L financials (labor absorption, cost management, direct labor utilization, capital planning), and ensure market-leading response times and On-Time Delivery (OTD).

Key Responsibilities

• Site Operational Leadership & Execution: Direct all daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals to maximize throughput and operational efficiency.
• Safety & Quality Ownership: Champion an uncompromising safety-first culture adhering to strict environmental, health, and safety standards to achieve zero Lost Time Accidents (LTA) and maintain low TRR metrics. Enforce ISO quality management systems across all shop workflows.
• People Leadership & Talent Development: Recruit, mentor, train, and counsel direct labor and supervisory personnel. Build direct labor progression programs, cross-training matrices, and robust succession planning for the facility.
• Site Financial & Capacity Planning: Develop and execute comprehensive operational plans managing direct labor utilization, labor absorption, budget variance, facility maintenance, operating expenses, and capital expenditures (CapEx).
• Continuous Improvement & Backlog Reduction: Implement Lean Manufacturing, Kaizen, 6S, and Continuous Improvement Programs (CIP) to eliminate shop bottlenecks, streamline repair scopes, reduce warranty costs, and eliminate past-due backlogs.
• Cross-Functional Collaboration: Partner with Regional Sales, Commercial Operations, Project Management, Quality, and Finance to ensure seamless order execution, accurate repair quotations (AMP cycle time), and best-in-class customer service.

Required Qualifications & Experience

• Experience: 8–10+ years of progressive manufacturing or aftermarket repair operations experience, including at least 3–5+ years in direct supervisory or operations site management (Plant Manager, Shop Manager, Production Manager, or Service Center Manager).
• Industry & Technical Background: Proven knowledge of pumps, mechanical seals, rotating equipment, or related industrial fluid motion and control equipment. Understanding of service/shop operations including DCI, machining, welding, assembly, testing, and field service.
• Continuous Improvement: Demonstrated track record applying Lean, Six Sigma, 5S/6S, Kaizen, or Root Cause Analysis to drive measurable Year-Over-Year gains in OTD, safety, and productivity.
• Systems & Business Acumen: Experience managing site KPIs (labor absorption, OTD, TRR, warranty, past due backlog), utilizing ERP/MRP order management platforms, and proficient in Microsoft Office (Excel, PowerPoint).
• Education: Bachelor’s Degree (B.S. or B.A.) in Mechanical Engineering, Industrial Engineering, Operations Management, Business, or a related technical discipline.