General Manager - (Plumbing)

Jobot; Wilmington (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Phone

Gas card

401(k) with company match

Medical, Dental, Vision, LifeInsurance

Job summary

Jobot is seeking a General Manager for our Wilmington, NC Plumbing division. This hands-on leadership role directs daily residential plumbing operations, drives revenue growth, and develops technicians while ensuring profitability and high service quality.

You will lead revenue planning, budgeting, and performance metrics to sustain growth. Ideal candidates bring 5+ years in plumbing leadership, strong P&L experience, and a proven ability to scale operations.

Qualifications

• 5+ years of leadership experience in residential plumbing, home services, or a closely related field.
• Proven ability to lead technicians, improve productivity, and drive sales performance.
• Experience managing P&L, budgets, revenue, and key performance indicators.
• Comfortable operating in a fast-paced, performance-driven environment.

Responsibilities

• Oversee daily operations of the residential plumbing service and installation business.
• Take ownership of branch performance, including revenue, profitability, expenses, and operational efficiency.
• Develop and execute strategies to increase sales, improve margins, and expand market share.
• Monitor key performance indicators, including average ticket, conversion rates, technician productivity, callbacks, and customer satisfaction.
• Ensure jobs are completed efficiently, safely, and to company quality standards.
• Lead, coach, and develop plumbing technicians, service managers, and support staff.

Skills

Leadership

P&L management

Team development

Strategic planning

Sales leadership

Operations leadership

Tools

ServiceTitan

Job description

General Manager - (Plumbing)

$80000 - $100000 per year | Wilmington, NC | On-site | Permanent

Exciting opportunity in Wilmington, NC for a General Manager of residential Plumbing services!

A bit about us:

We are a growing, established residential home services organization committed to delivering exceptional plumbing, HVAC, and electrical services.

We're looking for an experienced Plumbing General Manager to lead our Wilmington, NC operation. This is an opportunity for a hands‑on leader who understands residential plumbing, knows how to develop technicians, and has the business acumen to drive revenue, profitability, and operational performance.

If you're a results-driven leader who enjoys building teams, improving operations, and taking ownership of a business, we'd love to connect.

Why join us?

• Competitive Salary + Generous Bonus Structure: Annual salary of $80k-$100k (DOE) plus performance bonuses
• Exceptional Benefits Package: Medical, Dental, Vision, and Life Insurance, 401(k) with company match, Paid Time Off, Employee Discounts, and a company vehicle, phone, and gas card.
• Supportive, Service Oriented Culture: Work with a high-energy team driven by integrity and excellence.
• Leadership role with direct influence over revenue, profitability, and team development
• Opportunity to lead and grow an established residential plumbing operation

Job Details

Responsibilities

Operations & Business Leadership

• Oversee daily operations of the residential plumbing service and installation business.
• Take ownership of branch performance, including revenue, profitability, expenses, and operational efficiency.
• Develop and execute strategies to increase sales, improve margins, and expand market share.
• Monitor key performance indicators, including average ticket, conversion rates, technician productivity, callbacks, and customer satisfaction.
• Ensure jobs are completed efficiently, safely, and to company quality standards.

Team Leadership & Development

• Lead, coach, and develop plumbing technicians, service managers, and support staff.
• Establish performance expectations and hold team members accountable for results.
• Partner with recruiting and training teams to attract, develop, and retain top plumbing talent.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Foster a culture of accountability, teamwork, customer service, and continuous improvement.

Sales & Revenue Growth

• Drive residential plumbing service, repair, replacement, and installation revenue.
• Coach technicians on identifying customer needs and presenting appropriate solutions.
• Improve conversion rates, average tickets, and overall sales performance.
• Identify opportunities to expand the customer base and increase repeat business.
• Partner with leadership to develop and achieve branch revenue and profitability goals.

Customer Experience & Quality

• Ensure consistently high levels of customer satisfaction.
• Address escalated customer concerns and implement solutions to prevent recurring issues.
• Maintain compliance with applicable plumbing codes, licensing requirements, and safety standards.
• Reduce callbacks, improve service quality, and maintain operational accountability.

Financial & Performance Management

• Manage branch budgets, labor costs, expenses, and profitability.
• Analyze financial and operational reports to identify opportunities for improvement.
• Monitor technician efficiency, utilization, and revenue production.
• Utilize ServiceTitan or similar field service management software to track business performance.
• Report operational results and growth initiatives to senior leadership.

Qualifications

• 5+ years of leadership experience in residential plumbing, home services, or a closely related field.
• Experience as a Plumbing General Manager, Branch Manager, Service Manager, Operations Manager, or similar leadership position.
• Strong understanding of residential plumbing service, repair, installation, and replacement operations.
• Demonstrated experience managing P&L, budgets, revenue, and operational KPIs.
• Proven ability to lead technicians, improve productivity, and drive sales performance.
• Strong understanding of residential service business models and customer expectations.
• Excellent leadership, communication, problem-solving, and organizational skills.
• Comfortable working in a fast-paced, performance-driven environment.

Preferred Qualifications

• Experience managing a high-volume residential plumbing operation.
• Experience with ServiceTitan or similar field service software.
• Background in a multi-trade home services organization.
• Experience scaling operations, increasing revenue, and improving profitability.
• Plumbing trade experience, licensure, or technical expertise.
• Experience developing technician sales performance and service agreements.

Jobot is an Equal Opportunity Employer

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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