General Manager, Pet Wellness & Membership Growth

Scenthound Scottsdale Shea, AZ; Scottsdale (AZ); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Training & development

Job summary

Scenthound is a wellness-focused dog care company that emphasizes membership-based services focused on preventive care. You will lead a store team, drive membership growth, and manage daily operations to deliver exceptional experiences for dogs and their owners.

The role blends sales, people leadership, and operations in a fast-paced environment with opportunities for career advancement and ongoing training.

Qualifications

• Proven people management and leadership experience.
• Experience in sales and marketing, preferably in retail or hospitality.
• Strong communication skills with the ability to educate, persuade, and motivate.
• Dog or pet experience preferred but not required.

Responsibilities

• Own and drive membership sales and engagement.
• Drive top-line revenue through memberships, add-on services, and retail (secondary focus).
• Educate pet parents on the value of routine hygiene and preventive wellness.
• Lead, coach, and manage a team of approximately 6–10 team members.
• Interview, hire, onboard, coach, and termination decisions when necessary.
• Conduct daily huddles to align the team on goals, priorities, and performance.
• Manage staff productivity, scheduling, and utilization.
• Create a positive, accountable, and growth-oriented team culture.
• Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards.
• Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up.
• Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion.
• Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals.
• Ensure accurate execution of the SCENT Check process as a core educational and sales tool.
• Maintain oversight of inventory, cleanliness, and facility standards.
• Uphold all safety protocols, operational procedures, and brand expectations.
• Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness.

Skills

Leadership

Sales mindset

People management

Retail operations

Communication skills

Customer-facing

Dog experience (preferred)

Job description

Scenthound is a wellness-focused dog care company that emphasizes membership-based services focused on preventive care. You will lead a store team, drive membership growth, and manage daily operations to deliver exceptional experiences for dogs and their owners.

The role blends sales, people leadership, and operations in a fast-paced environment with opportunities for career advancement and ongoing training.