General Manager – Patient Education

Spirit Health; Brilliant (OH); Remote; USD 73,000 - 120,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Birthday off

Flexible working options

Bonus scheme

Maternity/adoption/parental leave

Death in service benefit

Job summary

Spirit Health is seeking a high-impact leader to head Education Services, coordinating services and teams to improve patient outcomes and drive sustainable growth. You will unite functions, manage performance, and deliver on the strategic plan while maintaining high-quality care.

You will lead service delivery, budgeting and business development, working with stakeholders to scale reach and impact across regions, with regular travel to partner sites as required.

Qualifications

• Leadership: experience leading a service-based team and developing people to deliver results.
• Commercial and financial judgement: owning budgets, improving performance and growing services.
• Business development expertise with a track record of growing services that matter.
• Healthcare understanding: knowledge of NHS commissioning, healthcare customers and governance requirements.
• Delivery and change: improving operations, launching services and leading teams through change.
• Clear communication: ability to build trust, influence partners and turn plans into action.
• Curiosity and insight: using data, digital tools and AI responsibly to work smarter.
• CQC and regulatory accountability: ensure appropriate CQC registration and regulatory oversight.

Responsibilities

• Lead and grow Education Services to improve patient outcomes, sustainable growth and a thriving team.
• Spearhead the development of services and drive commercial performance in line with the business plan.
• Own the budget and business plan; meet financial targets and improve productivity without compromising quality.
• Lead the Diabetes Education Services in a joined-up service with a motivated team and Spirit culture.
• Utilise data, technology and new ideas to deliver simpler, smarter service delivery.

Skills

Leadership

Commercial acumen

Business development

Healthcare understanding

Delivery & change

Clear communication

Curiosity & insight

Regulatory awareness

Job description

• Salary: Competitive salary, dependent on experience
• Hours: 37.5 hours per week
• Location: Home-based with regular trips to Leicester

Key information

• Salary: Competitive salary, dependent on experience
• Hours: 37.5 hours per week
• Location: Home-based with regular trips to Leicester
• Closing date: Thursday 5 November

The role

You will lead and grow our Education Services function, helping more people to take control of their health. You’ll bring our services and teams together and be accountable for brilliant patient outcomes, sustainable growth and a thriving team.

Simply put: you’ll help grow our impact, grow our services and grow our people.

• Brilliant services. Deliver safe, effective, high-quality education that improves patient outcomes and delivers on our promises to all.
• Sustainable growth. Grow our reach, revenue and relationships, winning and retaining work that builds a strong future for Education Services.
• Strong performance. Own the budget and business plan; meet agreed financial targets and continually improve productivity and margins without compromising quality.
• One brilliant team. Lead our Diabetes Education Services in a joined-up service with engaged people, clear responsibilities and a shared Spirit culture.
• Simpler, smarter delivery. Use evidence, data, technology and new ideas to make our services easier to access, more efficient and scalable.

What we need

• Leadership. Experience leading a service-based team and developing people to deliver results.
• Commercial and financial judgement. Confidence owning budgets, improving performance and growing services.
• Business development expertise with a track record of growing services that matter.
• Healthcare understanding. Strong knowledge of NHS commissioning, healthcare customers and relevant clinical governance requirements.
• Delivery and change. Experience improving operations, launching services and leading teams through change.
• Clear communication. Able to build trust, influence partners and turn plans into action.
• Curiosity and insight. Comfortable using data, digital tools and AI responsibly to work smarter.
• CQC and regulatory accountability. Ensure appropriate CQC registration and regulatory oversight. Personal appointment as Registered Manager subject to CQC approval.

What’s in it for you?

• 25 days leave plus bank holidays.
• Option to buy 5 extra days (FTE). Time off is important!
• You always get your birthday off.
• Enhanced pay for maternity, adoption, shared parental and paternity leave.
• Bonus scheme so you get to benefit from our success.
• Recognition scheme that rewards brilliant work.
• Flexible working opportunities to align with your lifestyle.
• Death in service benefit.
• Optional car scheme.
• Access to many other benefits, including lifestyle discounts, emergency loans, eyecare vouchers, mental health, wellbeing, financial and legal support.