General Manager / Partner

1-800-Plumber + Air of Central Florida; Winter Haven (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

1-800-Plumber + Air of Central Florida is seeking a General Manager in Winter Haven, Florida. The role involves managing service center operations, planning jobs, and developing staff while ensuring quality customer service. Candidates should have extensive plumbing experience and strong leadership skills. Benefits include competitive pay, bonus potential, and compliance with industry standards. Join an equal-opportunity employer prioritizing integrity and customer satisfaction.

Qualifications

• Extensive plumbing experience is required.
• Experience with business expansion preferred.
• Must possess top-notch leadership skills.

Responsibilities

• Plan commercial and residential jobs, providing estimates and schedules.
• Manage and develop service center operations staff.
• Oversee daily operations to ensure procedures are followed.

Skills

Plumbing experience

Leadership skills

Customer care skills

Organized and detail-oriented

Team management with KPIs

Integrity and honesty

Job description

Our General Manager position offers competitive pay with bonus potential and comes with amazing benefits.

This position may be offered on a salary, commission, or partnership basis.

RESPONSIBILITIES

• Plan commercial and residential jobs, providing estimates and schedules.
• Manage and develop service center operations staff, including setting priorities, conducting staff meetings, coaching, mentoring, and training.
• Develop and implement operational plans to achieve profit and growth goals, while managing expenditures to meet operational objectives.
• Prepare forecasts for sales growth, market mix, and profitability, and outline plans to meet projections.
• Oversee daily operations to ensure proper procedures and guidelines are followed.
• Manage the P & L.
• Resolve customer issues and complaints to ensure satisfaction.
• Stay current with industry standards and practices, including product details and company services offered.
• Provide exemplary customer service, maintain relationships, and help the team upsell products and services, addressing concerns promptly and professionally.
• Assist with or perform administrative tasks.
• Develop knowledge of industry regulations, restrictions, and laws, ensuring compliance.
• Resolve escalated customer issues, building strong relationships with clients.
• Monitor department issues and client complaints to identify patterns and reduce recurring problems.
• Regularly audit work and customer service to ensure standards are met and repairs are thorough and accurate.
• Oversee team members performing inspections, preparing reports, and executing repairs; if necessary, perform these duties personally to ensure quality.
• Must pass a drug screen and criminal background check.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one‑on‑ones.

QUALIFICATIONS

• Extensive plumbing experience.
• Experience with business expansion preferred.
• Top‑notch leadership skills that motivate others.
• Strong customer‑care skills.
• Organized and detail‑oriented.
• Experience leading a team with KPIs.
• Possesses integrity and honesty in operations.

All qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories. We are an equal‑opportunity employer. Pre‑employment background checks and drug tests are required to be considered for this position.