General Manager

Waterco; City of Troy (NY); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Culligan is seeking an experienced General Manager to oversee store branch operations in Troy, NY. You will lead daily activities, drive profitability, and mentor staff to meet service standards and sales targets.

The role requires strong leadership, strategic thinking, and a track record of managing P&L, safety compliance, and customer satisfaction. Competitive benefits and a performance-based bonus are offered.

Qualifications

• Four-year degree in Sales, Marketing, Management, or related field.
• Direct responsibility for P&L performance.
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus.
• Excellent verbal and written communication skills.
• Ability to work with all levels of management.
• Ability to generate sales growth.
• Strong decision‑making and problem‑solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to deliver exemplary customer service and measure performance
• Adhere to and enforce all company safety guidelines; file insurance reporting, fleet accidents, and worker compensation claims
• Protect and manage branch assets effectively
• Foster a team culture by recognizing and motivating branch personnel
• Prepare accurate business forecasts and budgets
• Oversee branch payables, inventory, and receivables
• Respond to difficult customer inquiries and unusual situations
• Manage the routing of deliveries and service calls
• Execute programs to meet/exceed the sales plan
• Maintain awareness of local competition and market trends
• Participate in recruitment and onboarding for new hires
• Identify training needs and develop team skills
• Monitor performance and provide regular feedback and coaching
• May perform duties of other branch staff as needed
• Optimize branch efficiency by consolidating/automating duties

Skills

Verbal communication

Written communication

Sales growth

Decision making

Analytical thinking

Strategic thinking

Microsoft Office

Education

Four-year degree in Sales, Marketing, Management, or related field

Job description

Culligan is seeking an experienced General Manager to oversee our business operations at the store branches. The General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As General Manager, your duties also include guiding staff in your branch, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

To be successful as a General Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top‑notch General Manager should be able to demonstrate excellent problem‑solving and decision‑making skills.

Specific Job Function:

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• Protect and manage branch assets effectively.
• Foster a team culture by recognizing and motivating branch personnel.
• Prepare accurate business forecasts and budgets.
• Oversee branch payables, inventory, and receivables.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan
• Maintain awareness of local competition and using market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Qualifications:

• Four‑year degree in Sales, Marketing, Management, or a related field is preferred.
• Direct responsibility for P&L performance, including revenue, costs, and margins required.
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management.
• Ability to generate sales growth. Strong sales generation ability and financial performance.
• Ability to manage multiple projects and priorities; strong decision‑making and problem‑solving abilities
• Strong analytical and strategic thinking skills.
• Proficient in Microsoft Office.

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness Customer Focus Team Player

Passion Integrity Organizational/Planning

Communication Analytical Judgement/Decision Making Detail Oriented

Target Salary Range: $85,000 - $130,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full‑time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

#LI-MH1

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.