General Manager/Operations Director - Gonzales

tanger; Gonzales (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision Benefits

401(k) match

Paid PTO and Holidays

Paid Volunteer Hours

Team Member Paid Leave Programs

Tuition Reimbursement

Wellness Incentives

Group Life and Disability Insurance

Voluntary Benefits

Team Member Discounts

And more...

Job summary

Tanger is seeking a General Manager/Operations Director for Gonzales to lead the outlet center operations, drive revenue, manage expenses, and deliver a first-class guest experience. The role requires strategic oversight, collaboration with regional teams, and a focus on asset preservation and profitability.

The position emphasizes leadership of on-site teams, maintenance of facilities, and active engagement with tenants to maximize occupancy and shopper satisfaction in a flexible, Teams-driven

Responsibilities

• Drive NOI by increasing revenue streams while effectively managing expenses.
• Develop and implement comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset.
• Prioritize Local Leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards.
• Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
• Work with Regional and Corporate Operations to leverage the Tanger portfolio within all service contracts.
• Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience.
• Accountable for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations.
• Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
• Understand the operation and maintenance of all systems and provide training on their use to team at site/center and other centers as assigned.
• Work closely with the Tanger Construction Department and Tenant Coordinator on construction related projects to ensure smooth and timely completion.
• Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs.
• Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently.

Job description

About the Company

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we've spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers.

We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions-we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen.

Tanger team members are our most important asset, and we're proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a General Manager/Operations Director - Gonzales.

This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

About the Tanger Perks:

• Competitive salary
• Generous Suite of Medical, Dental, and Vision Benefits
• 401(k) match
• Paid PTO and Holidays
• Paid Volunteer Hours
• Team Member Paid Leave Programs
• Tuition Reimbursement
• Wellness Incentives
• Group Life and Disability Insurance
• Voluntary Benefits
• Team Member Discounts
• And more...

How can you contribute to what we do?

The General Manager/Operations Director at our Gonzales will drive Property Level NOI with a focus on revenue generation, expense management, innovation and creativity which also enhance/complement the shopper and retailer experience. Protect and preserve the real estate asset while creating and maintaining a First Choice Shopping destination; providing a best in class shopping experience. The General Manager/Operations Director has overall responsibility and accountability for the outlet center and requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Drive NOI by increasing revenue streams while effectively managing expenses.
• Develop and implement comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions.
• Prioritize Local Leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. Cultivate these local retailers to be successful and convert to permanent deals.
• Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
• Work with Regional and Corporate Operations to leverage the Tanger portfolio within all service contracts. Leverage and aggregate to capture better pricing/delivery/product.
• Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience.
• Accountable for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations.
• Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
• Understand the operation and maintenance of all systems (including, but not limited to Lighting controls, electrical, irrigation controls, alarm, solar, etc.) and provide training on their use to team at site/center and other centers as assigned.
• Work closely with the Tanger Construction Department and Tenant Coordinator on any and all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion.
• Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs. Support enterprise sustainability efforts to reduce the center's carbon footprint.
• Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently.
• In conjunction with other management team members, conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing, and security) and topics such as Customer Service, shoplifting security, and other pertinent topics to be