General Manager of Ticket Sales and Operations- SIU Athletics

Taymar Sales U; Carbondale (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

Taymar Sales U. is seeking a General Manager of Ticket Sales & Operations to oversee day-to-day ticketing, ticket revenue, and customer service at the athletics department.

You will hire, train, and develop the on-site sales team, drive group sales, renewals, and new season ticket sales, and manage all ticket office functions. You will also lead ticket operations, supervise gameday staff, implement system builds, and coordinate with athletics leadership to optimize pricing, inventory, and

Qualifications

• 4+ years' experience in ticket sales, management, and ticket operations.
• Strong leadership, organization skills, work ethic and positive attitude.
• Experience hiring, training and leading a sales team.

Responsibilities

• Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
• Exceed team revenue goals and personal sales activity metrics (200+ outbound weekly cold calls).
• Recruit, train & develop sales team to meet ticket sales goals.
• Oversee ticket operations strategy, hire and manage gameday box office staff.
• Generate reports and track ticketing revenue pace toward goals.
• Work on campus daily and attend community meetings as needed.
• Maintain positive relations with internal and external units for a great event experience.

Tools

Paciolan Ticketing System

Job description

Who We Are:

Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 48 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.

Taymar Sales U. is hiring top talent to learn, grow and impact the revenue generation side of the sports business, and be a part of a fast-paced, dynamic environment. Members of our team are provided with career growth opportunities and daily development through accessibility to executive leadership and ownership of key business initiatives. Be part of a growing industry and company that is changing how college athletics drives revenue and increases fan attendance.

See what our colleague are saying about working at Taymar!

Position Overview:

Taymar Sales U.'s General Manager of Ticket Sales & Operations will have direct oversight of the day-to-day functions of the Athletics ticketing unit. This position will hire, manage, train, and develop the on-site sales team, while achieving personal sales metrics and overseeing all daily reporting and deposit of ticket revenue, priority seating, customer service, system event builds and inventory management. This role will oversee all functions of the ticket office, while proactively generating revenue through group sales, renewals, and new season ticket sales.

Ticket Sales Responsibilities:

• Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
• Implement and exceed all team ticket sales revenue goals.
• Exceed all personal revenue goals and personal sales activity metrics of 200+ outbound weekly cold calls.
• Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
• Recruit, Train & Develop sales team to meet and exceed ticket sales goals,
• Meet and work collaboratively with senior administration within the athletics department.
• Oversee and deploy digital marketing strategies to increase sales and lead generation.
• Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
• Work in the assigned, on campus location.

Ticket Operations Responsibilities:

• Oversee all aspects of ticket operations strategy and execution for athletics.
• Hire, train, and manage all gameday box office staff for all ticketed sports.
• Initiate and execute ticket system builds within ticket system.
• Generate reports and accurately track overall ticketing revenue pace towards goals.
• Manage inventory across all ticketed events.
• Provide scheduling, leadership, and direction to gameday box office team.
• Work in the assigned, on campus location daily as well as go on in person meetings out in the community.
• Work effectively under pressure in a fast-paced environment to produce accurate results.
• Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
• Must be able to work evenings/weekends, as required. All home games will be worked in various capacities.

Qualifications:

• 4+ years' experience in ticket sales, management, and ticket operations
• Passion for sales and leadership, with strong organization skills, work ethic, and positive attitude
• Demonstrated ability to hire, train and lead a sales team.
• Experience in ticket operations and Paciolan Ticketing System.
• Ability to schedule, lead and manage a sales team and gameday box office staff.