General Manager of Ticket Sales and Operations- SIU Athletics

Taymar Sales U; Carbondale (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Taymar Sales U. is seeking a General Manager of Ticket Sales & Operations to lead day-to-day ticketing for athletics, hire and coach the on-site sales team, and drive revenue through renewals, group sales, and new season tickets.

You will oversee ticket operations, pricing decisions, and reporting while collaborating with athletics leadership. This on-site role requires evening and weekend work and a strong leadership mindset.

Qualifications

• 4+ years in ticket sales, management, and operations.
• Proven ability to hire and develop a sales team.
• Experience in ticket operations and Paciolan system.
• Willingness to work evenings and weekends.

Responsibilities

• Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
• Exceed revenue goals and 200+ outbound weekly calls.
• Recruit, train & develop sales team to meet goals.
• Oversee ticket operations strategy and execution for athletics.
• Hire, train, and manage gameday box office staff.
• Generate reports and track ticketing revenue toward goals.
• Manage inventory across all ticketed events.
• Work on campus location daily and attend community meetings.
• Maintain positive relationships with internal & external units of the department.
• Must work evenings/weekends for home games.

Skills

Sales leadership

Team management

Strategic planning

Communication

Organizational skills

Tools

Paciolan Ticketing System

Job description

Who We Are:

Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 48 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.

Taymar Sales U. is hiring top talent to learn, grow and impact the revenue generation side of the sports business, and be a part of a fast-paced, dynamic environment. Members of our team are provided with career growth opportunities and daily development through accessibility to executive leadership and ownership of key business initiatives. Be part of a growing industry and company that is changing how college athletics drives revenue and increases fan attendance.

See what our colleague are saying about working at Taymar!

Position Overview:

Taymar Sales U.'s General Manager of Ticket Sales & Operations will have direct oversight of the day-to-day functions of the Athletics ticketing unit. This position will hire, manage, train, and develop the on-site sales team, while achieving personal sales metrics and overseeing all daily reporting and deposit of ticket revenue, priority seating, customer service, system event builds and inventory management. This role will oversee all functions of the ticket office, while proactively generating revenue through group sales, renewals, and new season ticket sales.

Ticket Sales Responsibilities:

• Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
• Implement and exceed all team ticket sales revenue goals.
• Exceed all personal revenue goals and personal sales activity metrics of 200+ outbound weekly cold calls.
• Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
• Recruit, Train & Develop sales team to meet and exceed ticket sales goals,
• Meet and work collaboratively with senior administration within the athletics department.
• Oversee and deploy digital marketing strategies to increase sales and lead generation.
• Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
• Work in the assigned, on campus location.

Ticket Operations Responsibilities:

• Oversee all aspects of ticket operations strategy and execution for athletics.
• Hire, train, and manage all gameday box office staff for all ticketed sports.
• Initiate and execute ticket system builds within ticket system.
• Generate reports and accurately track overall ticketing revenue pace towards goals.
• Manage inventory across all ticketed events.
• Provide scheduling, leadership, and direction to gameday box office team.
• Work in the assigned, on campus location daily as well as go on in person meetings out in the community.
• Work effectively under pressure in a fast-paced environment to produce accurate results.
• Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
• Must be able to work evenings/weekends, as required. All home games will be worked in various capacities.

Qualifications:

• 4+ years' experience in ticket sales, management, and ticket operations
• Passion for sales and leadership, with strong organization skills, work ethic, and positive attitude
• Demonstrated ability to hire, train and lead a sales team.
• Experience in ticket operations and Paciolan Ticketing System.
• Ability to schedule, lead and manage a sales team and gameday box office staff.