General Manager of Quick Service Restaurants

Eataly; Dallas (TX); Vor Ort; USD 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Referral bonus program

Zusammenfassung

Eataly Dallas seeks a General Manager for the Quick Service Retail (QSR) department. You will lead a fast-paced team across coffee, pastries, pastries, gelato and grab-and-go offerings, driving sales while maintaining exemplary guest experiences.

The role requires a bachelor’s degree and 6+ years of management in a high-volume setting, with strong leadership, communication and analytical skills, plus proficiency in Microsoft Office and POS systems.

Qualifikationen

• Bachelor's degree required.
• 6+ years of management experience in high-volume quick service or counter service.
• Strong communication, leadership, and team-building skills.
• Problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office and common retail POS systems.
• Experience with coffee production and manual espresso machines.
• Experience with Italian food products and wine preferred.

Aufgaben

• Builds and leads a high-performing team: sources and hires, trains, motivates, evaluates, develops and retains talent.
• Oversees day-to-day operations, optimizing schedules and labor costs while maximizing sales.
• Ensures consistent, high-level service for all guests.
• Executes strategies around pricing, merchandising, promotions to increase efficiencies and sales.
• Analyzes financials of the QSR department focusing on COGS and labor.
• Partners with senior leaders on QSR growth strategy for the store.
• Prepares weekly updates and collaborates across departments to meet store goals.
• Manages procurement and inventory: food, beverages, supplies, equipment; checks orders against specs.
• Assists with payroll, scheduling and terminations as needed.
• Documents, investigates and resolves incidents involving employees or guests.
• Performs other duties as required.

Kenntnisse

Leadership

Communication

Team building

Analytical thinking

POS systems

Espresso knowledge

Coffee equipment

Ausbildung

Bachelor's Degree

Tools

Microsoft Office

POS systems

Jobbeschreibung

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas. Organizes and directs the store's QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards.

Roles & Responsibilities

• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Assists with employee payroll, scheduling and terminations as needed
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor's Degree
• 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience and knowledge in coffee, coffee production and manual espresso machines
• Experience with Italian food products and wine preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Availability to travel up to 10% of the time
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.