General Manager (Miss J's Cafe)

LV Petroleum; Jackson (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the food service industry is seeking a Cafe Manager to oversee daily operations, ensure quality service, and manage staff. The ideal candidate will have strong leadership skills and experience in cafe management, focusing on customer satisfaction and profitability. Responsibilities include staff management, financial oversight, and community engagement. If you have a passion for the food industry and a knack for leadership, we want to hear from you!

Qualifications

• 3+ years of experience in restaurant or cafe management.
• Knowledge of food safety standards and health regulations.

Responsibilities

• Oversee day-to-day operations, ensuring quality and cleanliness.
• Recruit, train, and supervise cafe staff.
• Monitor financial performance and manage budgeting.

Skills

Leadership

Organizational Skills

Communication

Financial Acumen

Job description

• Oversee the day-to-day operations of the cafe, including opening and closing procedures.
• Ensure that food and beverage quality meets Miss J's standards.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
• Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
• Staff Management:
• Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
• Develop staff schedules, ensuring appropriate coverage and effective labor cost management.
• Conduct regular performance evaluations and provide constructive feedback to employees.
• Foster a positive and supportive work environment that promotes teamwork and high morale.
• Ensure all customers receive prompt, friendly, and professional service.
• Address customer complaints or concerns effectively, ensuring customer satisfaction.
• Monitor the guest experience to ensure service, food quality, and ambiance meet company standards.
• Implement strategies to improve customer satisfaction and encourage repeat business.
• Marketing and Community Engagement:
• Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
• Engage with customers through social media and in-person events to maintain a positive presence in the community.
• Administrative and Financial Oversight:
• Perform administrative tasks such as payroll, scheduling, ordering supplies, and reporting.
• Assist with opening and closing duties to ensure the restaurant is prepared for service and secured at the end of the day.
• Act as the primary point of contact for suppliers and vendors, ensuring timely delivery of inventory.
• Stay updated on industry trends and continuously seek ways to improve restaurant operations and the customer experience.

Qualifications:

• Proven experience in restaurant or cafe management (3+ years preferred).
• Strong leadership, organizational, and communication skills.
• Knowledge of food safety standards and health regulations.
• Ability to manage and motivate a diverse team.
• Financial acumen, including budget management and cost control.
• Ability to handle stressful situations with a calm and positive demeanor.

Physical Demands:

• Must be able to stand for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable working in a fast-paced, customer-focused environment.