General Manager – Manufacturing Operations

Strategic Systems Inc; Raleigh (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

Strategic Systems, Inc. in Raleigh, NC, seeks a General Manager – Manufacturing Operations to drive top-line performance and lead a high-volume facility.

The role reports to the Director of Operations and requires executive presence to manage key customer relationships and deliver strategic initiatives. You will oversee production, quality, safety, maintenance, logistics, and workforce performance while delivering executive-level presentations and financial updates.

Qualifications

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field.
• Five or more years of senior leadership experience in manufacturing or high-volume production.
• Experience presenting to C-suite executives and senior customer stakeholders.
• Strong project-management, analytical, communication, and problem-solving skills.

Responsibilities

• Lead facility operations, including production, quality, safety, maintenance, logistics, and workforce performance.
• Serve as the primary senior-level contact for key customers and executive stakeholders.
• Prepare and deliver C-suite presentations, business reviews, and operational and financial performance updates.
• Manage P&L performance, budgeting, forecasting, cost control, and financial reporting.
• Lead customer and operational projects, managing timelines, risks, priorities, and deliverables.
• Monitor KPIs and improve safety, quality, service, productivity, and profitability.
• Develop facility leadership and promote accountability and continuous improvement.
• Ensure compliance with applicable safety, quality, transportation, and industry regulations.

Skills

Manufacturing leadership

Presenting to executives

Handling customer questions

Education

Bachelor's degree

Job description

Job Title: General Manager – Manufacturing Operations

Reports To: (Director of Operations)

Work Location: On-site

Status: Non-Exempt

Full Time/Part Time: Full-time

Position Description:

Top 3-5 Must-Have Skills:

• Manufacturing leadership experience
• Presenting to executives
• Handling customer questions and concerns

Certifications or Degrees Required: Bachelor Degree

Job Description:

The General Manager is responsible for the operational, financial, and customer-facing performance of a high-volume manufacturing facility. Reporting to the Vice President of Operations, this leader will oversee facility operations, manage key customer relationships, deliver executive-level presentations, and lead strategic projects.

The ideal candidate combines manufacturing leadership, financial acumen, project-management experience, and strong executive presence.

Key Responsibilities

• Lead facility operations, including production, quality, safety, maintenance, logistics, and workforce performance.
• Serve as the primary senior-level contact for key customers and executive stakeholders.
• Prepare and deliver C-suite presentations, business reviews, and operational and financial performance updates.
• Manage P&L performance, budgeting, forecasting, cost control, and financial reporting.
• Lead customer and operational projects, managing timelines, risks, priorities, and deliverables.
• Monitor KPIs and improve safety, quality, service, productivity, and profitability.
• Develop facility leadership and promote accountability and continuous improvement.
• Ensure compliance with applicable safety, quality, transportation, and industry regulations.

Qualifications

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field.
• Five or more years of senior leadership experience in manufacturing or high-volume production.
• Demonstrated success managing operations, financial performance, customer relationships, and teams.
• Experience presenting to C-suite executives and senior customer stakeholders.
• Strong project-management, analytical, communication, and problem-solving skills.
• Proven executive presence and ability to build credibility across all organizational levels.
• Proficiency with Microsoft Excel, presentation software, and business reporting systems.

Physical Requirements:

The physical requirements for this office role include the ability to sit or stand for extended periods, typically up to 8 hours a day, and regularly operate standard office equipment such as computers and phones. Employees should be able to lift up to 15 pounds occasionally and frequently perform tasks that require typing, writing, and document handling. Effective verbal and written communication skills are necessary, along with adequate visual and auditory abilities to read materials and participate in meetings.

EEOC Statement:

Strategic Systems, Inc., and its affiliates, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We believe diversity drives innovation and we are dedicated to fostering a workplace that respects and values the contributions of all individuals.