General Manager-Manhattan, NY

AvalonBay Communities; New York (NY); On-site; USD 121,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Company holidays

Housing discounts

Job summary

Equity Residential is seeking a General Manager to oversee operations for multiple apartment communities in the New York area. You will drive financial performance, resident satisfaction, and manage a high-performing team across leasing, maintenance, and support services.

The role requires multisite management experience, customer service and sales skills, and flexibility for weekend hours. A valid driver's license and mobile device with secure access are expected as part of daily operations.

Qualifications

• Multisite residential property management experience across multiple properties.
• Strong customer service and sales orientation.
• Proven ability to manage teams, budgets, and operations.

Responsibilities

• Oversee overall property operations across multiple Equity Residential communities.
• Monitor financial performance and implement income/expense controls.
• Lead recruitment, training, and development of site staff.
• Coordinate with marketing, pricing, and centralized services.

Skills

Multisite property management

Customer service

Sales experience

English communication

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

As a General Manager for Equity Residential apartment communities, you'll be responsible for overall property operations, focusing on financial performance, resident satisfaction, and managing a high-performing team. You'll actively monitor daily activities, analyze market dynamics, and oversee direct sales, leasing administration, and maintenance initiatives, along with support systems like centralized services, marketing, and accounting functions.

• Accomplishing property goals by recruiting, training, and motivating a high-performing team
• Leading community staff with regular meetings, performance monitoring, and career development guidance
• Analyzing property operations, implementing policies for seamless integration, and ensuring operational excellence
• Forecasting the community budget, making recommendations for income maximization and expense minimization
• Supporting marketing, pricing efforts, and monitoring sales performance for goal achievement
• Staying informed on community market conditions for strategic decision-making
• Building connections with residents through community events and activities

What You'll Need To Thrive

• Experience in multisite residential property managment-(This role will be supporting 3 properties-(480 units)
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends; Must be able to respond to emergencies after normal business hours and on weekends.
• Office team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $121,280-$134,755 & Bonus

Bonus Qualifications

• Management of complex communities or multi-site experience managing over 400 units