General Manager - Luxury High-Rise

FirstService Residential; Saint Petersburg (FL); On-site; USD 115,000 - 125,000; Full time

Job summary

FirstService Residential is seeking a General Manager in Saint Petersburg, FL to lead the on-site operation of a property and manage the book of business. You will collaborate with departments, boards, and regional leaders to implement projects and deliver quality service.

Responsibilities include overseeing staff, site inspections, budget and construction oversight, and maintaining contractual obligations with the association.

Qualifications

• Bachelor’s degree or higher in business or related field.
• CAM certification/licensure by the State of Florida.
• 3+ years of experience in property operations, hospitality, or construction.
• Proficiency in Microsoft Office, Outlook and Windows.
• Knowledge of Florida statutes and community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence.
• Act as liaison to ensure quality service and to assist in prompt response and resolution to questions.
• Maintain knowledge of the contract between the association and FirstService Residential and ensure obligations are met.
• Initiate contact with new residents.
• Conduct site inspections, identify deficiencies and provide improvement plans.
• Oversee construction projects and ensure maintenance/budget adherence.
• Create, maintain, and upload information in the portal (work orders, meeting minutes, Monthly Management Report).
• Interview, hire, train and schedule staff; ensure proper coverage; resolve problems.

Skills

Property Operations

Leadership

Interpersonal skills

Education

Bachelor’s degree in business or related field

CAM Certification

Tools

Microsoft Office

Outlook

Windows

Job description

Description

Job Overview:

As a General Manager, you’ll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills & Qualifications:

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements:

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

• Yes

Schedule:

Monday - Friday, 8:30am - 5:00pm, On Call for Emergencies

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$115,000 - $125,000 annually

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.