General Manager (Master-Planned Community)

FirstService Residential; Nocatee (FL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and Vision coverage

401k with company match

Paid time off and holidays

Job summary

A leading property management company is seeking a General Manager to oversee on-site operations. The role involves managing teams, ensuring quality service, and handling budgetary responsibilities. Candidates should have 3+ years in property operations, hospitality or construction, and must hold a CAM certification from the State of Florida. This full-time position offers competitive compensation ranging from $85,000 to $95,000 annually and a comprehensive benefits package.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Provide management and leadership to assigned property.
• Manage functions of a team within a property while maintaining standards.
• Act as liaison to ensure quality service is delivered.
• Oversee all construction projects and property maintenance.

Skills

Experience in property Operations

Hospitality experience

Construction knowledge

Critical thinking

Proficiency in Microsoft Office

Leadership skills

Education

Bachelor's degree in business or related field

Certification by State of Florida for Community Association Management

Tools

Microsoft Office

Outlook

Windows

Job description

Job Overview

As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budgets.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budgets, and delinquency monitoring.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction
• Bachelor-s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 25lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
• Maintain a valid Driver-s License.

Supervisory Responsibilities

• Yes

Schedule

Monday - Friday, 9:00am - 5:00pm, occasional evenings & weekends.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$85,000 - $95,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.