General Manager (Master-Planned Community)

FirstService Residential; Ponte Vedra Beach (FL); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a General Manager to lead the on-site operation and coordinate with Regional Directors and the Board to deliver projects and quality service across the property. You will manage a diverse team, oversee construction and maintenance, handle budgeting and financials, ensure contract compliance, and maintain strong relationships with residents and boards.

Florida CAM certification and a proven background in property operations are required, with a schedule

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Certified and licensed by the State of Florida for CAM.
• Strong organizational, leadership, and interpersonal skills.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Oversee construction projects and ensure maintenance within budget.
• Interview, hire, train and schedule staff; ensure coverage.
• Manage association accounting, invoicing, budgets, and delinquency monitoring.

Skills

Property operations experience

Leadership

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Windows

Job description

Job Overview

As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Description

Job Overview

As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budgets.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budgets, and delinquency monitoring.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction
• Bachelor-s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 25lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
• Maintain a valid Driver-s License.

Supervisory Responsibilities

• Yes

Schedule

Monday - Friday, 9:00am - 5:00pm, occasional evenings & weekends.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$90,000 - $95,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.