General Manager - Luxury High-Rise Condominium

FirstService Residential; Bay Harbor Islands (FL); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

A property management company is seeking a General Manager to oversee operations at a luxury high-rise condominium in Bay Harbor Islands, Florida. The ideal candidate will have 7-10 years of experience in property operations or hospitality, a Bachelor's degree, and be CAM certified. Responsibilities include managing staff, ensuring quality service, and overseeing all operations to meet community objectives. This full-time role offers comprehensive benefits and occasional travel may be required.

Qualifications

• 7-10+ years of experience in property operations, hospitality, or construction.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Maintain knowledge of contract obligations between the association and the company.
• Oversee all construction projects and ensure timely completion.

Skills

Critical thinking

Problem solving

Leadership

Interpersonal skills

Computer proficiency (MS Office, Outlook)

Education

Bachelor’s degree in business or related field

Certified and Licensed by the State of Florida for Community Association Management (CAM)

Job description

General Manager - Luxury High-Rise Condominium

Join to apply for the General Manager - Luxury High-Rise Condominium role at FirstService Residential.

Miami, FL $160,000.00 - $175,000.00

Description

As a General Manager, you will lead our entire on‑site operation. You will effectively manage working relationships with all departments across the property to ensure company objectives are met. Our Community Association Managers partner with Regional Directors and Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential, ensuring all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Qualifications

• 7-10+ years of experience in property operations, hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 50 lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

Oversee property staff.

Schedule

Monday–Friday 9:00 a.m. – 5:00 p.m.

Benefits

As a full‑time exempt associate, you will be eligible for comprehensive benefits including medical, dental, vision, paid time off, holidays and a 401(k) with company match. Occasional travel may be required.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time.