High-Rise General Manager

FirstService Residential; Pittsburgh (Allegheny County); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a seasoned Community Manager to provide leadership for a homeowners association, reporting to the Board and guiding staff across operations and programs. You will oversee day-to-day activities while ensuring compliance with governing documents and applicable laws.

You will lead budgeting, staff development and community services partnerships, driving strategies that protect homeowner interests and enhance service delivery across the community.

Qualifications

• Bachelor's degree in business or related field and three years’ experience in Property Operations, Hospitality or Construction.
• Seven years of successful community management experience, with at least four years leading staff.
• Experience managing multiple departments in a small or medium-sized organization.
• Knowledge of physical building management, condominium law, and financial planning.
• Valid driver’s license and state‑mandated vehicle insurance.
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Responsibilities

• Provide leadership and direction for short- and long-range plans; align with Board objectives.
• Review organization structure and functions; recommend changes to the Board.
• Partner with public, private and volunteer organizations to provide community services.
• Support Board sub-committees and ensure meeting agendas and reports.
• Develop and implement annual operating budget, with Board approval.
• Monitor monthly financial position and report to the Board.
• Hire, train, and supervise all community staff per the management plan.
• Maintain emergency and evacuation plans with local agencies.
• Ensure compliance with governing documents and civil codes.

Skills

Staff management

Budgeting

Financial planning

Condominium law

Board liaison

Education

Bachelor's degree in business or related field

CPM/PCAM/ARM/AMS designations or equivalent (pursuit)

Job description

Description

Job Overview:

As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community. This role creates a single point of contact in the community, enhances communication and creates effective oversight of staff and operations. The Community Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

Your Responsibilities:

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor and report on the monthly financial position of the association.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
• Shall at all times ensure due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses.
• Regular attendance and punctuality

Skills & Qualifications:

• Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$100,000 - $120,000 / annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.