General Manager- Logistics

EXPRESS Family of Companies; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Express Family Logistics is seeking an experienced logistics leader for the Charlotte, NC office. The role focuses on growing the office by uniting Sales and Operations, coaching staff, and driving performance across the branch.

You will work across departments to strengthen prospecting, pipeline activity, customer growth, and overall branch profitability while developing people and processes for scalable success.

Qualifications

• 5+ years of leadership experience in transportation or logistics.
• GM/Branch Manager/Director or similar leadership role experience.
• 3PL or freight brokerage experience preferred.
• Strong understanding of both sales and operations in logistics.
• Proven ability to lead, coach, and drive performance.
• Comfort using KPIs to identify opportunities and hold teams accountable.
• Entrepreneurial mindset with interest in building/growing an office.
• Willingness to be onsite full-time in Charlotte, NC.

Responsibilities

• Lead the performance and development of the Charlotte office across Sales and Operations.
• Establish goals, track progress, and maintain accountability with teams.
• Provide coaching, professional development, and leadership to employees.
• Partner with Sales leadership to strengthen prospecting, pipeline, and customer growth.
• Partner with Operations to improve execution, communication, and service.
• Identify performance gaps and create solutions with staff and leadership.
• Develop processes, expectations, and best practices as the Charlotte office scales.
• Build a strong, competitive office culture that motivates growth.
• Identify future leaders and create development paths for high performers.
• Serve as a hands-on leader and be involved in day-to-day operations.

Skills

Leadership

Sales & Ops

Coaching

KPIs

Communication

Entrepreneurial mindset

Job description

Express Family Logistics is continuing to grow our Charlotte, NC office, and we’re looking for an experienced logistics leader to help take the branch to the next level.

This is not a traditional training or sales management role. We’re looking for someone who can work across Sales and Operations, keep teams focused on their goals, develop employees, strengthen processes, and help drive the overall growth and performance of the Charlotte office.

Since 2003, Express Family Logistics has specialized in mission-critical transportation and has grown into a full-service 3PL providing expedite, FTL, AOG, and other transportation solutions across North America. As our Charlotte presence continues to expand, this leader will play a major role in shaping what the office becomes.

What You’ll Own

• Lead the overall performance and development of the Charlotte office, supporting both Sales and Operations
• Work closely with employees to establish goals, track progress, and maintain accountability
• Provide ongoing coaching, professional development, and leadership to help employees continue improving
• Partner with Sales leadership to strengthen prospecting, pipeline activity, customer growth, gross margin, and overall sales performance
• Partner with Operations to improve execution, communication, customer service, efficiency, and accountability
• Identify performance gaps and work directly with employees and leadership to create solutions
• Help develop processes, expectations, and best practices as the Charlotte office continues to scale
• Build a strong, competitive, collaborative office culture where employees are motivated to perform and grow
• Identify future leaders and help create development paths for high-performing employees
• Serve as a hands-on leader who understands what is happening across the office and can step in wherever needed
• Help drive revenue, customer growth, employee development, and long-term branch success

What We’re Looking For

• 5+ years of leadership experience within transportation or logistics
• Previous experience as a General Manager, Branch Manager, Director, Operations Manager, Sales Manager, or similar leadership role
• 3PL or freight brokerage experience strongly preferred
• Strong understanding of both the sales and operational sides of logistics
• Proven experience leading teams, developing employees, managing performance, and driving results
• Comfortable using KPIs and performance metrics to identify opportunities and hold teams accountable
• Strong communicator who can coach employees while still setting clear expectations
• Entrepreneurial mindset and genuine interest in building and growing an office
• Willing to be highly involved in the day-to-day business rather than managing from a distance
• Must be able to work full-time onsite in Charlotte, NC

Why Express Logistics

This is an opportunity to have a much bigger impact than simply managing one department.

You’ll work directly with leadership to help grow the Charlotte office, strengthen both Sales and Operations, develop the people already here, and build the structure needed to support continued expansion.

We’re looking for someone who enjoys building teams, developing people, solving problems, and driving performance - and who wants to see the results of their leadership directly reflected in the success of the branch.