General Manager – Lead Team, Guest Experience & Growth

coffeeandbagelbrands; Chanhassen (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

Caribou Coffee is seeking a General Manager in Minnesota to drive the store’s financial performance while building a strong, engaged team and delivering an exceptional guest experience.

You will lead staffing, coaching, and daily operations, focusing on sales growth, guest satisfaction, and adherence to safety and quality standards. This role requires strategic planning, accountability, and a passion for people and community impact.

Qualifications

• Experience leading a retail/food-service team.
• Proven ability to drive guest satisfaction and sales.
• Strong communication and coaching skills.
• Ability to manage schedules and staffing levels effectively.

Responsibilities

• Staff up and schedule shifts, ensuring adequate coverage and timely updates.
• Foster a high-performing team with clear goals, accountability, and development.
• Coach and recognize employees; uphold policies and safety standards.
• Lead guest experience initiatives and resolve issues to improve satisfaction.
• Oversee store operations, inventory, and expense control to support sales growth.

Skills

Retail management

Team leadership

Customer service

Staff scheduling

Job description

Caribou Coffee is seeking a General Manager in Minnesota to drive the store’s financial performance while building a strong, engaged team and delivering an exceptional guest experience.

You will lead staffing, coaching, and daily operations, focusing on sales growth, guest satisfaction, and adherence to safety and quality standards. This role requires strategic planning, accountability, and a passion for people and community impact.