General Manager

Ontario Trillium Foundation; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

CC's Coffee House is seeking a General Manager to lead a dynamic team and uphold our culture and standards. You will coach and support staff, manage labor and scheduling, and drive exceptional guest experiences in a fast-paced environment.

You will conduct performance appraisals, oversee new hire training, and ensure clear communication through pre-shift meetings and training materials. You will partner with the District Manager on local marketing initiatives and contribute to ongoing growth.

Qualifications

• Leads and develops a team to meet operational goals.
• Ensures effective communication and ongoing staff development.
• Controls labor, scheduling, and coverage to maintain efficiency.
• Delivers high-quality guest experiences through coaching and standards.
• Partners with district leadership on local marketing initiatives.

Responsibilities

• Coach and motivate team; oversee labor and scheduling.
• Conduct performance appraisals and provide training for new hires.
• Lead pre-shift meetings and create training materials.
• Drive guest satisfaction through exceptional service and culture.
• Collaborate with District Manager on local marketing efforts.

Skills

Team leadership

Coaching

Performance appraisals

New hire training

Guest service excellence

Communication

Job description

Day to day as a General Manager

As a General Manager at CC's Coffee House, you'll lead a dynamic team by effectively coaching, motivating, and supporting your fellow team members. You set the tone in daily operations, from managing labor and scheduling to maintaining coverage and controlling waste. Your expertise will shine as you conduct performance appraisals and new hire training, ensuring each member upholds our great culture and standards. Communication is key, and you'll keep the team informed through engaging pre-shift meetings and training materials.

Delivering outstanding guest experiences will be your priority, as you guide your team to greet customers warmly and provide exceptional service. By partnering with the District Manager on local marketing initiatives, you’ll help drive our growth and uphold the excellence that CC's is known for. Join us to embrace this development and opportunity while contributing to an exceptional coffee experience in an energetic environment!

Are you ready to elevate your career at CC's Coffee House? As a General Manager, you'll dive into a world filled with great culture, development, and opportunity, where customer-centricity reigns supreme. Get ready to lead a passionate team in a high-performance, energetic environment, making every coffee moment exceptional for our guests.

This onsite position allows you to engage directly with your team and customers—helping to create a memorable café experience together. If you're excited about nurturing talent and driving excellence in a professional setting, this role is the perfect fit for you. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join us and embrace the opportunity to grow while being part of a coffee community that values real connections and exceptional service.