General Manager: Lead Store Operations & Customer Experience

Krispy Kreme; Mayfield Heights (OH); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits

401K plan

Employee discount program

PTO

Education Reimbursement

Life Insurance

Adoption Assistance

Job summary

A leading doughnut brand in Mayfield Heights is seeking a General Manager to oversee store operations, including production, sales, and staff management. The ideal candidate will have over 4 years of management experience in a QSR or retail environment, possess effective communication skills, and demonstrate a commitment to customer satisfaction and safety. This full-time position offers a starting salary of $65,000 per year and various employee benefits including 401K and medical insurance.

Qualifications

• 4+ years’ experience in QSR or retail environment in a manager capacity required.
• Ability to work all necessary work schedules, including holidays/weekends.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Lead all store operations including production, sales, and HR.
• Build a team of customer-focused employees through coaching.
• Ensure all products meet quality standards for customer satisfaction.
• Manage store physical property and activities to achieve business goals.
• Handle customer complaints professionally.

Skills

Customer-focused mindset

Effective communication skills

Team building and leadership

Commitment to safety

Job description

A leading doughnut brand in Mayfield Heights is seeking a General Manager to oversee store operations, including production, sales, and staff management. The ideal candidate will have over 4 years of management experience in a QSR or retail environment, possess effective communication skills, and demonstrate a commitment to customer satisfaction and safety. This full-time position offers a starting salary of $65,000 per year and various employee benefits including 401K and medical insurance.