General Manager - Lead Multi-Concept Food Service

Southern Foodservice Management, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 115,000; Full time

Job summary

Southern Foodservice Management, Inc. is seeking a General Manager to lead a full-service cafeteria, two satellite cafés, catering and hot food delivery. The role requires strong leadership, extensive operations experience, and a focus on safety and quality.

You will oversee menu planning, procurement, budgeting, and KPI tracking across multiple outlets, ensuring excellent customer service and adherence to brand standards in a high-volume setting.

Qualifications

• Bachelor’s Degree or 6 years of food service management experience.
• 5 years of experience in an Institutional setting and/or another food service industry.
• ServSafe Certified.
• Knowledge of HACCP and FDA Food Code.
• Experience managing a large dining hall or full-service cafeteria operation.
• Strong communication and customer service skills.
• Ability to work long hours in a fast-paced environment.
• Flexible schedule.

Responsibilities

• Direct daily operations of all food outlets, including menu planning, food production, and service quality.
• Ensure locations operate efficiently and meet food safety, sanitation, and brand standards.
• Develop and manage departmental budgets, forecasts, and financial reporting.
• Monitor food, labor, and supply costs; implement cost-control measures.
• Oversee purchasing, inventory, and vendor relationships.
• Track KPIs for unit performance, customer satisfaction, and profitability.
• Recruit, train, and supervise salaried managers, hourly team members, and student staff.
• Foster a positive team culture emphasizing customer service, food quality, and safety.
• Provide coaching, feedback, and performance evaluations to ensure accountability and growth.
• Ensure compliance with plant policies, local/state health codes, OSHA, and corporate food safety procedures.
• Maintain all necessary licensing and certifications for branded operations (e.g., ServSafe, brand training for Starbucks).
• Evaluate new menu ideas and concept enhancements to drive customer satisfaction and revenue.

Skills

Leadership

Budgeting

Food Safety

Customer Service

Team Management

Communication

Education

Bachelor’s Degree

6 years food service management experience

Tools

MS Word

MS Excel

PowerPoint

Job description

Southern Foodservice Management, Inc. is seeking a General Manager to lead a full-service cafeteria, two satellite cafés, catering and hot food delivery. The role requires strong leadership, extensive operations experience, and a focus on safety and quality.

You will oversee menu planning, procurement, budgeting, and KPI tracking across multiple outlets, ensuring excellent customer service and adherence to brand standards in a high-volume setting.